Receptionist-Operations-Club Management-CX

Join Leejam Sports Company as a Receptionist-Operations-Club Management-CX Professional

Leejam Sports Company, the undisputed leader in the Middle East’s fitness and wellness industry, is seeking a highly motivated and customer-centric Receptionist-Operations-Club Management-CX professional to join our dynamic team. As the largest fitness club operator in the region, we are committed to fostering a culture of health, innovation, and excellence. This role offers a unique opportunity to contribute to our mission while advancing your career in a fast-paced, growth-oriented environment.

Key Responsibilities

In this multifaceted position, you will serve as the first point of contact for our members, ensuring a seamless and welcoming experience at our clubs. Your responsibilities will encompass a blend of reception duties, operational support, and customer experience management, including:

• Member Engagement: Greet and assist members with professionalism, addressing inquiries, and resolving concerns to enhance their overall experience.
• Operational Excellence: Coordinate with club management to ensure smooth day-to-day operations, including scheduling, facility maintenance requests, and administrative tasks.
• Customer Experience (CX) Management: Monitor and report on member feedback, identify trends, and propose improvements to elevate service standards across all touchpoints.
• Administrative Support: Manage front-desk operations, including handling calls, emails, and walk-in inquiries, while maintaining accurate records and documentation.
• Team Collaboration: Work closely with fitness trainers, wellness coaches, and operational staff to ensure alignment with club goals and member satisfaction.
• Compliance & Safety: Ensure adherence to company policies, health and safety protocols, and member data privacy regulations.

Ideal Candidate Profile

We are looking for a proactive and detail-oriented individual who thrives in a customer-facing role. The ideal candidate will possess the following qualifications and attributes:

• Education & Experience: A bachelor’s degree in business administration, hospitality, or a related field is preferred. Prior experience in a receptionist, customer service, or operations role within the fitness or hospitality industry is a strong advantage.
• Communication Skills: Exceptional verbal and written communication skills in English and Arabic, with the ability to interact professionally with diverse audiences.
• Technical Proficiency: Familiarity with CRM systems, Microsoft Office Suite, and basic office equipment is required. Experience with club management software is a plus.
• Customer-Centric Mindset: A passion for delivering outstanding service and a commitment to fostering positive member relationships.
• Organizational Abilities: Strong multitasking skills and the ability to prioritize tasks in a high-volume environment.
• Adaptability: The flexibility to work in shifts, including evenings, weekends, and holidays, as required by club operations.

Why Join Leejam Sports Company?

At Leejam Sports, we are more than just a fitness company—we are a community dedicated to transforming lives through health and wellness. As an employee, you will benefit from:

• Career Growth: Access to training programs, leadership development opportunities, and a clear path for advancement within our expanding network of clubs.
• Competitive Compensation: A competitive salary package, performance bonuses, and comprehensive benefits, including health insurance and employee discounts.
• Work-Life Balance: Flexible scheduling options where possible, along with a supportive and inclusive work culture.
• Impactful Work: The chance to make a tangible difference in the lives of our members by creating an exceptional fitness experience.
• Collaborative Environment: A team-driven culture that values innovation, creativity, and continuous improvement.

If you are a driven professional looking to contribute to the success of the Middle East’s premier fitness brand, we invite you to apply for the Receptionist-Operations-Club Management-CX position. Join us in shaping the future of wellness, one member at a time.