Store Manager

About Dopeamine Innovation Company

Dopeamine Innovation Company is a dynamic and forward-thinking food and beverage bakery enterprise headquartered in the Kingdom of Saudi Arabia. Specializing in the art of bakery and café excellence, the company seamlessly blends traditional recipes with innovative techniques to deliver fresh, flavorful, and consistently high-quality products tailored to diverse customer preferences. Committed to setting new benchmarks in the F&B industry, Dopeamine Innovation Company prioritizes product quality, exceptional service standards, and the cultivation of trusted, recognizable brands. With a strategic vision to expand its footprint across Saudi Arabia and beyond, the company remains steadfast in its dedication to customer satisfaction, operational excellence, and sustainable business growth. For inquiries, the corporate team can be contacted at [email protected].

Position Overview

The Store Manager plays a pivotal role in the operational success of our bakery and café locations in the Eastern Region. This full-time, on-site position demands hands-on leadership to oversee the day-to-day management of store operations, ensuring seamless execution of front-of-house and back-of-house activities. The Store Manager is entrusted with maintaining the highest standards of product quality, cleanliness, and merchandising, while also managing staff schedules, inventory levels, and loss prevention measures to safeguard store assets. This role is instrumental in fostering a customer-centric environment, addressing service concerns, and upholding the company’s brand identity through consistent, exceptional experiences. Additionally, the Store Manager is responsible for generating basic performance reports, analyzing sales data, and collaborating with leadership to drive store growth, efficiency, and continuous improvement.

Key Responsibilities

• Operational Leadership: Supervise daily store operations, ensuring adherence to company standards for product quality, cleanliness, and presentation. Manage staff schedules, delegate tasks, and provide guidance to maintain a high-performing team.
• Customer Experience Management: Champion a welcoming and professional store environment, promptly resolving customer concerns and feedback to enhance satisfaction and loyalty. Act as the face of the brand, embodying its values and service principles.
• Inventory and Stock Control: Monitor inventory levels, coordinate ordering processes, and implement effective stock management practices to minimize waste and reduce shrinkage. Ensure compliance with loss prevention policies and procedures.
• Performance Reporting: Prepare and analyze basic sales and operational reports, identifying trends, opportunities, and areas for improvement. Present insights to leadership to support data-driven decision-making and strategic planning.
• Team Development: Foster a collaborative and motivated work environment by providing training, feedback, and recognition to staff. Encourage a culture of accountability, professionalism, and continuous learning.
• Compliance and Standards: Ensure full compliance with health, safety, and hygiene regulations, as well as company policies. Conduct regular audits to uphold operational and service standards across all store functions.

Qualifications and Skills

To excel in this role, candidates must demonstrate a strong customer-focused mindset, exceptional communication abilities, and a proven track record in store management. The ideal candidate will possess the following qualifications:

• Customer Service Excellence: Proven experience in delivering outstanding customer service, handling feedback professionally, and resolving issues with tact and efficiency.
• Operational Management: Hands-on experience in store management, including supervising teams, managing daily operations, and maintaining high standards of cleanliness, product presentation, and service delivery.
• Communication and Leadership: Excellent verbal and written communication skills, with the ability to interact clearly and professionally with team members, customers, and leadership. Strong interpersonal skills to motivate and guide staff toward achieving store objectives.
• Retail and Loss Prevention Knowledge: Familiarity with retail loss prevention practices, including inventory monitoring, shrinkage reduction, and adherence to company policies and procedures.
• Industry Experience: Prior experience in retail, bakery, café, or food and beverage operations is highly desirable, though not mandatory for motivated candidates with transferable skills.
• Flexibility and Adaptability: Willingness to work flexible hours, including weekends, holidays, and extended shifts, to meet the demands of store operations and customer service.
• Technical Proficiency: Basic proficiency in using point-of-sale (POS) systems and preparing operational and sales reports. Familiarity with Microsoft Office Suite is a plus.
• Education and Training: Minimum requirement of a high school diploma or equivalent. Additional training or education in hospitality, business administration, or retail management is advantageous.