O365 Administrator

Position Overview

We are seeking a highly skilled and proactive O365 Administrator to join our dynamic IT team. In this pivotal role, you will serve as a critical resource for the organization’s day-to-day operations, ensuring seamless functionality, security, and compliance across Microsoft 365 environments. Your expertise will be instrumental in driving operational excellence while maintaining robust infrastructure integrity.

Key Responsibilities

The successful candidate will be responsible for the following core duties:

• Ongoing O365 Support and Management: Act as the primary point of contact for all Microsoft 365-related issues, providing expert-level support for business-as-usual (BAU) operations, including user administration, license management, and service optimization.
• SMTP Server Upgrades: Lead the planning, execution, and monitoring of SMTP server upgrades to enhance email infrastructure performance, reliability, and security, ensuring minimal disruption to business communications.
• Vulnerability Assessment and Mitigation: Proactively identify, assess, and address vulnerabilities within the O365 ecosystem, implementing robust security measures to safeguard against potential threats and ensure data protection.
• Patch Management: Oversee the timely application of security patches and updates across O365 services and associated systems to maintain system integrity, compliance, and resilience against cyber threats.
• Service Level Agreement (SLA) Compliance: Ensure strict adherence to SLAs for Incident Response (IR), Service Requests (SR), and Change Requests (CR), delivering timely resolutions and maintaining high service standards in alignment with contractual obligations.
• Contractual Deliverables: Fulfill all responsibilities in accordance with the agreed-upon contractual terms, ensuring transparency, accountability, and alignment with organizational and client expectations.

Preferred Qualifications and Skills

To excel in this role, candidates should possess the following expertise and attributes:

• Microsoft 365 Administration: Demonstrated experience in administering and supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Azure AD.
• SMTP Infrastructure Expertise: Hands-on experience with SMTP server configurations, upgrades, and troubleshooting in enterprise environments.
• Cybersecurity Awareness: A strong understanding of vulnerability assessment methodologies and patch management best practices to mitigate security risks.
• SLA Management: Proven ability to meet and exceed SLA targets for incident resolution, service requests, and change management processes.
• Contractual Compliance: Experience in delivering services in accordance with contractual terms, ensuring adherence to performance metrics and reporting requirements.

This role offers a unique opportunity to contribute to the strategic IT initiatives of a forward-thinking organization while working in a collaborative and innovative environment. If you are a detail-oriented professional with a passion for Microsoft 365 administration and a commitment to operational excellence, we encourage you to apply.