Associate Program Coordinator-Outpatient Care Management Unit Manager

Position Overview

We are seeking a highly motivated and skilled Associate Program Coordinator-Outpatient Care Management Unit Manager to join our dynamic team at Johns Hopkins Aramco Healthcare in Dhahran. This pivotal role is designed to oversee and optimize the operations of our Outpatient Care Management Unit, ensuring the delivery of high-quality, patient-centered care. The ideal candidate will possess a strong background in healthcare management, exceptional leadership abilities, and a commitment to fostering a collaborative work environment. This position offers a unique opportunity to contribute to the advancement of healthcare services while working alongside industry-leading professionals.

Key Responsibilities

• Operational Leadership: Oversee the day-to-day operations of the Outpatient Care Management Unit, ensuring compliance with organizational policies, regulatory standards, and best practices in healthcare delivery.
• Team Management: Lead, mentor, and develop a multidisciplinary team of healthcare professionals, including nurses, case managers, and administrative staff, to foster a high-performance culture and achieve unit objectives.
• Care Coordination: Collaborate with physicians, specialists, and external stakeholders to streamline patient care pathways, enhance care coordination, and improve clinical outcomes.
• Quality Improvement: Monitor and evaluate unit performance metrics, identify areas for improvement, and implement evidence-based strategies to enhance patient satisfaction, safety, and efficiency.
• Resource Management: Optimize the allocation of resources, including staffing, equipment, and budget, to ensure the unit operates within financial constraints while maintaining high standards of care.
• Regulatory Compliance: Ensure adherence to local, regional, and international healthcare regulations, accreditation standards, and organizational policies to mitigate risks and maintain compliance.
• Strategic Planning: Participate in the development and execution of strategic initiatives to support the long-term goals of the Outpatient Care Management Unit and the broader healthcare organization.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including patients, families, healthcare providers, and community partners, to promote a patient-centered approach to care.
• Data Analysis and Reporting: Collect, analyze, and interpret data to generate meaningful insights, support decision-making, and drive continuous improvement in unit performance.

Qualifications and Skills

To excel in this role, candidates must meet the following requirements:

• Education: A Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or a related field is required. A Master’s degree in a healthcare-related discipline is highly desirable.
• Licensure/Certification: Active licensure as a Registered Nurse (RN) or equivalent healthcare professional license is required. Certification in Case Management (CCM) or a related credential is a plus.
• Experience: A minimum of 5 years of progressive healthcare management experience, with at least 3 years in a leadership or supervisory role within an outpatient care setting. Experience in care management, utilization review, or related fields is preferred.
• Leadership Abilities: Proven track record of leading and developing high-performing teams, with a focus on collaboration, innovation, and continuous improvement.
• Analytical Skills: Strong data analysis and problem-solving skills, with the ability to interpret complex information and translate it into actionable strategies.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with diverse stakeholders at all levels of the organization.
• Technical Proficiency: Proficiency in healthcare management software, electronic health records (EHR), and data analytics tools.
• Cultural Competency: Demonstrated ability to work in a multicultural environment, with sensitivity to the diverse needs of patients and staff.

Why Join Johns Hopkins Aramco Healthcare?

As a member of our esteemed organization, you will have the opportunity to work alongside world-class healthcare professionals in a state-of-the-art facility. We offer a competitive compensation package, comprehensive benefits, and a supportive work environment that values innovation, excellence, and continuous learning. Whether you are an experienced healthcare leader or an emerging professional, this role provides a platform to make a meaningful impact on patient care and contribute to the advancement of healthcare services in the region.