IT MANAGER

About Kerten Hospitality

Kerten Hospitality (KH) is a forward-thinking, end-to-end lifestyle hospitality operator specializing in the creation of bespoke destinations, lodging, experiences, and communities. By optimizing operations and driving profitability, KH delivers exceptional value to discerning investors while maintaining a strong commitment to sustainability. The company collaborates with leading brands in Lodging, Food & Beverage, Retail, Entertainment, Art, and Wellness to develop impactful partnerships that foster unique, community-centric destinations. These destinations seamlessly connect international and local travelers, enhancing their experiences through innovation and purpose-driven design. With a robust pipeline of over 55 lodging projects spanning more than 4,500 keys across the Middle East, Europe, and North Africa, KH is poised for significant growth and expansion.

Our Impact and Values

Every destination and concept developed by Kerten Hospitality is rooted in a deep commitment to Environmental, Social, and Governance (ESG) principles, sustainability, and innovation. Our operations are guided by locality and meaningful collaborations that nurture ecosystems supporting community growth. We are driven by our core values of Connection, Curation, Innovation, and Leading the Way, ensuring that every project reflects our dedication to creating meaningful and impactful experiences.

About The House Hotel Jeddah King Road

Nestled along the vibrant Red Sea coastline, The House Hotel Jeddah King Road is designed as a contemporary urban retreat where coastal lifestyle meets modern hospitality. The property features 129 meticulously curated rooms that blend comfort, cutting-edge design, and effortless living. At its heart lies a signature restaurant that serves as both a social hub and a culinary destination, offering guests an unparalleled dining experience.

The hotel is strategically located in Jeddah, one of Saudi Arabia’s most dynamic cities, where seaside living, rich culture, and modern life converge. Guests can explore the lively Jeddah Corniche or wander through the historic streets of Al-Balad, a UNESCO World Heritage site, immersing themselves in a unique blend of heritage and contemporary experiences. The city is well-connected, with King Abdulaziz International Airport (JED) located approximately 20 km from the city center, ensuring seamless regional and international connectivity.

Role Overview

The IT Manager will play a pivotal role in ensuring the seamless operation of The House Hotel Jeddah King Road’s technology infrastructure. This position requires a strategic leader who can manage and maintain the hotel’s IT systems, support business applications, and drive technological advancements to enhance guest experiences and operational efficiency. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and the ability to lead a team in a fast-paced hospitality environment.

Key Responsibilities

• IT Infrastructure Management: Oversee and maintain the hotel’s IT infrastructure, including networks, servers, computers, and software systems, to ensure optimal performance and reliability.
• System Operations: Ensure the smooth operation of critical hotel systems such as Property Management Systems (PMS), Point of Sale (POS), and other business applications, minimizing downtime and maximizing efficiency.
• Technical Support: Lead IT support activities, providing timely resolution of technical issues to minimize disruptions to hotel operations and guest experiences.
• Cybersecurity and Data Protection: Monitor and maintain robust cybersecurity measures, data protection protocols, backup systems, and disaster recovery plans to safeguard sensitive information and ensure business continuity.
• Technology Projects: Plan and implement system upgrades, technology projects, and infrastructure improvements to enhance operational capabilities and guest satisfaction.
• Vendor and Contract Management: Manage relationships with IT vendors, service providers, and technology-related contracts, ensuring cost-effective and high-quality solutions.
• Asset Management: Maintain an accurate IT asset inventory and oversee the procurement of hardware and software to support the hotel’s technological needs.
• Policy Compliance: Ensure adherence to company IT policies and security standards, fostering a culture of compliance and accountability within the team.
• Staff Training and Support: Train and support staff on IT systems and best practices, empowering them to leverage technology effectively in their roles.

Experience and Skills

• Professional Background: Minimum of 3–5 years of IT experience, with a preference for candidates with a background in the hospitality industry.
• Technical Expertise: Strong knowledge of networks, servers, operating systems, cybersecurity, and IT support, with hands-on experience in troubleshooting and system maintenance.
• Hospitality Systems: Familiarity with hotel systems such as Property Management Systems (PMS) and Point of Sale (POS) is highly desirable.
• Project Management: Proven ability to manage IT projects, vendors, and budgets, ensuring timely and cost-effective delivery of technology initiatives.
• Soft Skills: Exceptional problem-solving, organizational, and communication skills, with the ability to collaborate effectively across departments.
• Leadership: Demonstrated leadership skills with the capacity to manage and support a team, fostering a culture of innovation and excellence.
• Language Proficiency: Fluency in both English and Arabic is required to effectively engage with a diverse team and guest base.

Why Join Our Team?

By joining Kerten Hospitality, you will become part of a dynamic organization that values innovation, sustainability, and community growth. We offer a competitive compensation package tailored to your experience, along with ample opportunities for career advancement within our expanding global portfolio. Our inclusive and vibrant workplace encourages collaboration and creativity, allowing you to thrive in a supportive environment. Together, we connect, innovate, curate, and lead the way, creating unforgettable experiences for our guests and communities.

Craft your career with Kerten Hospitality and be part of a team that is redefining the future of hospitality.