Receptionist-Operations-Club Management-CX

Join Leejam Sports Company as a Receptionist-Operations-Club Management-CX and Shape the Future of Fitness in the Middle East

Leejam Sports Company, the region’s premier fitness club operator, is on a mission to revolutionize health and wellness across the Middle East. As a dynamic and forward-thinking organization, we are committed to creating opportunities for personal and professional growth while fostering a culture of innovation, collaboration, and excellence. We are currently seeking a dedicated and customer-focused Receptionist-Operations-Club Management-CX to join our team in Khamis Mushait, Saudi Arabia. This role is pivotal in ensuring seamless operations, delivering exceptional member experiences, and upholding the high standards that define Leejam Sports as an industry leader.

Key Responsibilities

As a Receptionist-Operations-Club Management-CX, you will serve as the first point of contact for our valued members and guests, embodying the professionalism and warmth that define the Leejam Sports experience. Your responsibilities will encompass a diverse range of operational and customer service duties, including:

• Member and Guest Engagement: Greet members and guests with a welcoming and professional demeanor, ensuring a positive first impression. Address inquiries, provide information about club services, and resolve issues promptly and courteously to enhance member satisfaction.
• Operational Excellence: Manage front desk operations with precision, including handling check-ins, check-outs, and membership inquiries. Maintain accurate records of member attendance, guest visits, and facility usage to support club management and reporting requirements.
• Club Management Support: Assist in the coordination of club activities, events, and promotions to drive member engagement and retention. Collaborate with the operations team to ensure smooth execution of daily club activities and adherence to established policies and procedures.
• Customer Experience (CX) Enhancement: Actively seek feedback from members to identify opportunities for improving the club experience. Propose and implement initiatives to elevate service quality, streamline processes, and foster a welcoming environment for all visitors.
• Administrative Duties: Perform administrative tasks such as answering phones, responding to emails, and managing correspondence. Ensure the front desk area is organized, clean, and well-maintained to reflect the professional standards of Leejam Sports.
• Team Collaboration: Work closely with cross-functional teams, including fitness instructors, maintenance staff, and management, to ensure a cohesive and efficient operation. Participate in team meetings and contribute to continuous improvement efforts.

Qualifications and Skills

To excel in this role, you should possess a combination of relevant experience, exceptional interpersonal skills, and a passion for delivering outstanding customer service. The ideal candidate will meet the following criteria:

• Education and Experience: A high school diploma or equivalent is required; a bachelor’s degree in a related field is a plus. Prior experience in a customer service, receptionist, or hospitality role is highly desirable. Experience in a fitness or wellness environment is a strong advantage.
• Communication Skills: Excellent verbal and written communication skills in English and Arabic are essential. The ability to interact professionally with diverse individuals and convey information clearly and concisely is critical.
• Organizational Abilities: Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced environment. Attention to detail is paramount to ensure accuracy in administrative and operational duties.
• Technological Proficiency: Familiarity with office software, such as Microsoft Office Suite, and basic computer skills are required. Experience with membership management systems or CRM tools is beneficial.
• Personal Attributes: A customer-centric mindset with a genuine desire to assist others. Professionalism, integrity, and a positive attitude are non-negotiable traits for success in this role. The ability to remain calm under pressure and handle challenging situations with diplomacy is highly valued.

Why Join Leejam Sports Company?

At Leejam Sports, we are more than just a fitness company—we are a community dedicated to transforming lives through health and wellness. By joining our team, you will benefit from:

• Competitive Compensation: A competitive salary package that reflects your skills and experience, along with performance-based incentives.
• Professional Development: Access to training programs, workshops, and career advancement opportunities to help you grow both personally and professionally.
• Comprehensive Benefits: Enjoy a comprehensive benefits package, including health insurance, paid time off, and employee discounts on club memberships and services.
• Collaborative Culture: Be part of a supportive and inclusive work environment where teamwork, innovation, and excellence are celebrated.
• Impactful Work: Contribute to a meaningful mission that promotes health and wellness across the Middle East, making a tangible difference in the lives of our members.

If you are a motivated professional seeking a rewarding career in a dynamic industry, we invite you to apply for the Receptionist-Operations-Club Management-CX position at Leejam Sports Company. Take the first step toward a fulfilling career where your skills and passion can thrive.