Sales Coordinator- InterContinental Jeddah

Position Overview

We are seeking a highly organized and proactive Sales Coordinator to join the dynamic team at InterContinental Jeddah. In this pivotal role, you will serve as the backbone of our sales operations, ensuring seamless coordination between clients, departments, and vendors to deliver exceptional service and exceed guest expectations. Your responsibilities will encompass a blend of administrative excellence, client relations, and collaborative teamwork, all while contributing to the hotel’s reputation for luxury and hospitality.

Key Responsibilities

• Client & Guest Relations: Act as the primary point of contact for client inquiries, special requests, and follow-ups. Respond promptly to calls and emails, gathering and documenting essential details such as dates, times, room requirements, and event specifications. Ensure all guest requests are addressed with professionalism and efficiency.
• Administrative Excellence: Prepare and manage a variety of documents, including proposals, contracts, letters, and reports. Maintain meticulous records in databases, ensuring accuracy and up-to-date information. Handle mail, faxes, and other correspondence with discretion and efficiency.
• Departmental Coordination: Collaborate closely with internal teams, including VIP services, housekeeping, catering, and event planning, to ensure flawless execution of client requirements. Coordinate special amenities, room setups, and service deliveries to align with client expectations.
• Vendor & Event Management: Liaise with external vendors to arrange services such as floral displays, audio-visual equipment, and other event-related needs. Conduct regular follow-ups to confirm setups meet client specifications and resolve any discrepancies promptly.
• Complaint Resolution & Quality Assurance: Address guest complaints or service issues with a solution-oriented approach, escalating major concerns to senior management as needed. Maintain a guest-centric mindset to ensure satisfaction and loyalty.
• Community & Team Engagement: Participate actively in community relations initiatives and foster a collaborative work environment. Promote teamwork through clear communication and coordination with colleagues across departments.
• Reporting & Documentation: Compile and submit monthly reports to departmental leadership, providing insights into sales activities, client feedback, and operational performance.

Qualifications & Skills

While we welcome candidates who may not meet every listed requirement, the ideal candidate will possess the following attributes:

• Proven experience in a sales, administrative, or customer service role within the hospitality industry.
• Exceptional organizational and time-management skills, with the ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with hotel management systems.
• A proactive and customer-focused attitude, with a commitment to delivering high-quality service.
• Ability to work collaboratively in a team and independently with minimal supervision.

Why Join InterContinental Jeddah?

As part of the InterContinental Hotels Group, you will be part of a globally recognized brand synonymous with luxury and innovation. Enjoy a competitive compensation package, opportunities for professional growth, and the chance to contribute to an iconic destination in the heart of Jeddah. Whether you are an experienced professional or a motivated individual eager to launch your career in hospitality, we invite you to apply and become a valued member of our team.