Solutions Engineer

About the Role

We are seeking a dynamic and analytical Solutions Engineer to serve as the functional backbone of our client implementations. This pivotal role bridges the gap between business analysis and functional engineering, ensuring that client needs are accurately translated into actionable platform solutions. The ideal candidate will own the functional layer of every implementation, from drafting comprehensive Business Solution Documents to configuring the platform, identifying gaps, and collaborating with engineering teams to resolve them. This position is not purely technical nor sales-focused; instead, it is the cornerstone of our delivery excellence, ensuring seamless alignment between client expectations and platform capabilities.

Key Responsibilities

• Business Analysis & Solution Design:
  • Collaborate closely with clients to gather, structure, and validate business and functional requirements prior to any delivery phase.
  • Map client requirements to the platform’s capabilities, distinguishing between native support, configurable features, and genuine gaps.
  • Develop and own the Business Solution Document (BSD), including platform configurations, workflow definitions, and integration specifications, ensuring stakeholder alignment and formal sign-off.
  • Cultivate deep functional expertise in at least one core platform module—such as payments, collections, disbursements, cards, lending, wallets, or open banking—and expand this knowledge over time.
• Platform Configuration & Functional Engineering:
  • Take ownership of platform configuration for each client implementation, converting approved BSDs into fully operational system setups.
  • Conduct rigorous hygiene testing on initial environments provided by the internal quality team, approve configurations, and facilitate smooth handover to the client.
  • Validate that configured environments meet agreed-upon functional requirements before client-facing demonstrations or UAT sessions.
  • Provide support during System Integration Testing (SIT), User Acceptance Testing (UAT), and client demos, preparing and executing functional demonstrations while assisting clients throughout UAT and defect resolution.
• Gap Management & Engineering Coordination:
  • Proactively identify and document gaps between client requirements and current platform capabilities, including business impact and proposed resolutions.
  • Act as the functional liaison between client-facing delivery teams and internal engineering, translating business requirements into technical specifications and vice versa.
  • Coordinate with Product and Engineering teams to communicate gaps, assess feasibility, and track resolution until implementation.
• Client Expectation & Stakeholder Management:
  • Set transparent, realistic expectations with clients regarding platform capabilities, clearly outlining out-of-the-box features, configuration requirements, and scope limitations.
  • Present solution designs and BSD outcomes to client stakeholders, explaining functional decisions and configuration rationale in accessible terms.
  • Manage client-side functional queries throughout the implementation lifecycle, ensuring clarity and confidence at every stage.

Role Requirements

• Experience & Background:
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field.
  • 4–7 years of experience in functional consulting, solutions engineering, business analysis, or implementation within fintech, banking technology, or enterprise software.
  • Hands-on functional experience with lending modules (loans or cards) is mandatory.
  • Proven track record of drafting Business Solution Documents or Functional Specifications, producing documents that are both technically actionable for engineering teams and client-friendly for sign-off.
• Functional & Technical Skills:
  • Strong functional understanding of financial services domains, including payment rails, collections, disbursements, reconciliation, card issuing, or lending workflows.
  • Ability to interpret API documentation, trace integration flows, and identify discrepancies or mismatches.
  • Excellent analytical and problem-solving skills, with a keen eye for detail and a commitment to delivering high-quality solutions.
  • Strong communication and stakeholder management abilities, capable of bridging technical and non-technical audiences.
  • Proficiency in documenting processes, configurations, and workflows in a clear and structured manner.