NOC Engineer

Job Overview

We are seeking a highly skilled and motivated NOC Engineer to join our dynamic team in Jeddah, Kingdom of Saudi Arabia. This permanent position offers a unique opportunity to contribute to the monitoring, management, and optimization of our advanced network infrastructure, ensuring seamless service delivery and operational excellence. The ideal candidate will possess a strong technical background in telecommunications, satellite operations, or core-network support, with a proven ability to analyze complex network events and resolve critical incidents under pressure. If you are passionate about network operations, possess exceptional analytical skills, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

The NOC Engineer will play a pivotal role in maintaining the stability and performance of our network infrastructure. Your core responsibilities will include:

• Network Monitoring & Event Handling: Continuously monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions that impact satellite services. Identify and address anomalies to prevent service disruptions.
• Incident Management: Respond to network incidents, perform root-cause analysis, and implement corrective actions to restore services promptly. Coordinate with internal teams and partner NOCs to ensure efficient escalation and resolution.
• Technical Analysis: Analyze logs, traces, routing tables, and event correlations across network elements to diagnose issues and optimize performance. Utilize advanced tools to interpret data and generate actionable insights.
• OSS/NMS Tool Administration: Operate and maintain OSS/NMS tools such as Zabbix, Grafana, Prometheus, Datadog, or SolarWinds. Configure dashboards, alarms, and KPIs to monitor network health and performance metrics.
• Logging & Packet Analysis: Utilize logging tools like Elastic, Splunk, or Kibana, and packet analysis tools such as Wireshark to troubleshoot complex network issues and ensure data integrity.
• Scripting & Automation: Develop and maintain basic scripts in Python or Bash to automate routine tasks, enhance monitoring capabilities, and improve operational efficiency.
• Documentation & Reporting: Maintain accurate records of incidents, resolutions, and network changes. Prepare detailed reports and presentations for stakeholders to communicate network status and performance trends.
• Collaboration & Communication: Work closely with cross-functional teams, including engineering, operations, and partner NOCs, to ensure seamless coordination and alignment on network-related initiatives.

Qualifications & Skills

To excel in this role, you must meet the following qualifications and possess the following skills:

Education & Certifications

• Bachelor’s degree in Telecommunications, Computer Science, Electronics, or a related technical field.
• Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are highly advantageous and will be considered a strong asset.

Professional Experience

• Minimum of 2–5 years of hands-on experience in NOC operations, telecom monitoring, satellite operations, or core-network support.
• Proven experience working with signaling flows, routing tables, authentication paths, or mobile-core elements.
• Familiarity with multi-vendor NOC environments, incident workflows, and partner escalations.
• Exposure to satellite network components, gateways, or hybrid RAN-core flows is desirable but not mandatory.

Technical Proficiency

• Strong understanding of signaling protocols (e.g., Diameter, SIP, NAS), routing fundamentals, and core-network behavior.
• Knowledge of telecom connectivity flows, including SIM activation, attach procedures, mobility, and authentication processes.
• Proficiency with OSS/NMS tools, logging platforms (Elastic, Splunk, Kibana), and packet analysis tools (Wireshark).
• Experience with ticketing/ITSM tools such as ServiceNow, Jira, or Remedy.
• Basic scripting skills in Python or Bash, along with familiarity with Linux environments and troubleshooting tools.
• Strong working knowledge of Excel, dashboard tools, and documentation platforms to support reporting and analysis.

Professional Competencies

• Analytical Skills: Exceptional ability to diagnose issues, interpret complex data, and implement effective solutions under time constraints.
• Communication: Excellent verbal and written communication skills to liaise with technical and non-technical stakeholders, ensuring clarity and alignment.
• Attention to Detail: Meticulous approach to documentation, tracking, and monitoring to maintain high standards of accuracy and compliance.
• Adaptability: Ability to thrive in a shift-based, fast-paced environment with a strong focus on incident resolution and service quality.
• Teamwork: Collaborative mindset with a commitment to ownership, accountability, and continuous improvement.

Why Join Us?

As a NOC Engineer, you will be at the forefront of ensuring the reliability and performance of our network infrastructure. This role offers the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to the success of a dynamic organization. If you are ready to take on this challenging and rewarding position, we invite you to apply and become a valued member of our team.