Service Sales Engineer (Saudi Nationals)

Service Sales Engineer (Saudi Nationals) – Carrier Saudi Arabia

Carrier, a global leader in intelligent climate and energy solutions, is seeking a highly motivated and skilled Service Sales Engineer (Saudi Nationals) to join our dynamic team in Saudi Arabia. This role is exclusively for Saudi nationals and offers an exceptional opportunity to contribute to the growth and success of our industry-leading HVAC and refrigeration services. As a Service Sales Engineer, you will play a pivotal role in driving sales, fostering customer relationships, and ensuring the delivery of world-class service solutions across commercial and industrial sectors.

Key Responsibilities

In this position, you will be responsible for identifying, developing, and closing sales opportunities for Carrier’s service offerings, including maintenance contracts, upgrades, retrofits, and emergency repairs. Your core duties will include:

• Sales and Business Development: Proactively prospect and engage with key decision-makers in commercial and industrial facilities to promote Carrier’s comprehensive service portfolio. Develop and execute strategic sales plans to meet or exceed annual revenue targets.
• Technical Consultation: Provide expert technical advice to customers on HVAC and refrigeration systems, diagnosing issues, and recommending optimal service solutions. Collaborate with internal teams to ensure accurate and timely proposals, including pricing, scope of work, and project timelines.
• Customer Relationship Management: Build and maintain strong, long-term relationships with clients by delivering exceptional service and acting as a trusted advisor. Address customer inquiries, concerns, and complaints promptly and professionally to enhance satisfaction and retention.
• Contract Management: Oversee the full lifecycle of service contracts, from initial negotiation and drafting to renewal and expansion. Ensure compliance with contractual obligations and identify opportunities for upselling and cross-selling additional services.
• Market Intelligence and Reporting: Conduct thorough market research to identify emerging trends, competitive threats, and growth opportunities. Prepare detailed sales reports, forecasts, and performance metrics to support data-driven decision-making.
• Collaboration and Coordination: Work closely with internal stakeholders, including sales, operations, engineering, and customer support teams, to align on goals, resolve issues, and deliver seamless service experiences. Participate in cross-functional projects to drive innovation and operational excellence.

Qualifications and Skills

To excel in this role, you must possess a blend of technical expertise, sales acumen, and interpersonal skills. The ideal candidate will meet the following criteria:

• Education: Bachelor’s degree in Mechanical Engineering, HVAC/R, or a related technical field. Advanced degrees or certifications in sales, business management, or HVAC/R are highly desirable.
• Experience: Minimum of 5 years of progressive experience in HVAC/R sales, service, or technical roles, with a proven track record in a sales-driven environment. Prior experience in the Middle East, particularly Saudi Arabia, is preferred.
• Technical Knowledge: In-depth understanding of HVAC and refrigeration systems, including design, installation, maintenance, and troubleshooting. Familiarity with industry standards, regulations, and best practices is essential.
• Sales Proficiency: Demonstrated ability to identify customer needs, articulate value propositions, and close complex sales deals. Strong negotiation, presentation, and communication skills are critical.
• Language and Cultural Competency: Fluency in Arabic and English is mandatory. Cultural awareness and the ability to navigate business etiquette in the Saudi market are highly advantageous.
• Personal Attributes: Self-motivated, results-oriented, and resilient with a passion for customer service. Excellent organizational, time management, and problem-solving skills are required to thrive in a fast-paced environment.

Why Join Carrier?

As a Service Sales Engineer at Carrier, you will be part of a global organization committed to sustainability, innovation, and operational excellence. We offer a competitive compensation package, including a base salary, commission, and performance bonuses, along with comprehensive benefits such as health insurance, retirement plans, and professional development opportunities. You will also benefit from Carrier’s strong brand reputation, cutting-edge technology, and a collaborative work culture that values diversity and inclusion.

If you are a Saudi national with a passion for sales and a drive to succeed in the HVAC/R industry, we invite you to apply and take the next step in your career with Carrier Saudi Arabia.