Relationship Manager

Position Overview

We are seeking a dynamic and results-driven Relationship Manager to join our esteemed team at Riyad Bank. In this pivotal role, you will be responsible for driving sales growth, achieving profitability targets, and ensuring exceptional customer focus in alignment with the branch’s strategic objectives. Your leadership will be instrumental in fostering a high-performance sales culture, optimizing branch operations, and maintaining the highest standards of customer service and compliance.

Key Responsibilities

Strategic Sales and Business Development

As a Relationship Manager, you will play a central role in developing and executing sales strategies to meet and exceed branch-level targets. Your responsibilities will include:

• Sales Leadership: Develop and implement comprehensive sales plans in collaboration with branch staff, ensuring alignment with organizational goals and profitability targets.
• Target Allocation and Monitoring: Assign sales targets to branch personnel and design actionable sales activities to drive performance and achieve desired outcomes.
• Cross-Selling Initiatives: Champion cross-selling efforts to maximize revenue opportunities, ensuring all sales leads are captured, documented, and communicated to the Sales Management team for timely conversion.
• Performance Reporting: Consolidate and review lead generation data, sales targets, and incentive forms at the branch level, providing accurate and timely reports to the Area Manager for strategic decision-making.

Branch Operations and Compliance

You will oversee the day-to-day operations of the branch, ensuring adherence to Riyad Bank’s policies, processes, and procedures while maintaining a professional and customer-centric environment:

• Policy Implementation: Enforce approved departmental policies and procedures, providing clear instructions to subordinates and monitoring compliance to ensure operational control and consistency.
• Operational Standards: Ensure branch operations align with established standards, including the ‘look and feel’ of the branch, and coordinate with relevant departments to address any deviations.
• Marketing Support: Contribute to local marketing campaigns by providing insights and aligning branch activities with promotional initiatives to enhance customer engagement and product awareness.
• Approval Authority: Serve as a second-level approver for transactions and requests, as required, ensuring due diligence and compliance with internal guidelines.

Customer Relations and Experience

Building and maintaining strong customer relationships is at the core of this role. You will be responsible for:

• Customer Engagement: Develop and nurture professional relationships with existing and prospective customers, ensuring their banking needs are met while promoting additional products and services offered by the bank.
• Key Account Management: Proactively engage with key customers within the branch to strengthen relationships, gather feedback, and initiate actions to enhance their banking experience.
• Product Promotion: Effectively promote bank products through strategic displays, informational literature, and direct customer interactions to project a professional image and increase product awareness.

People Management and Development

As a leader within the branch, you will be responsible for the growth and development of your team, with a strong emphasis on nurturing Saudi national talent:

• Team Leadership: Set clear objectives for all staff, conduct regular performance feedback sessions, and facilitate formal annual appraisals to drive continuous improvement and accountability.
• Talent Development: Identify and develop high-potential Saudi national employees, providing mentorship, training, and career growth opportunities to support their professional advancement.
• Staffing and Compliance: Manage branch staffing levels in accordance with administrative and service guidelines, ensuring compliance with organizational policies and regulatory requirements.

Qualifications and Experience

Education

• Bachelor’s degree in Business, with a preferred specialization in Finance or Accounting.

Professional Experience

• Minimum of 6-8 years of relevant experience in the banking sector, with at least 2 years in progressively responsible managerial roles.

Language Proficiency

• Arabic: Proficient (fluent in speaking and writing).
• English: Advanced (professional proficiency in speaking and writing).

Why Join Us?

As a Relationship Manager at Riyad Bank, you will have the opportunity to lead a high-performing team, drive impactful sales strategies, and contribute to the bank’s growth while delivering exceptional customer experiences. This role offers a dynamic work environment, competitive compensation, and the chance to make a meaningful difference in the financial success of the branch and the broader organization.