Client Advisor

Client Advisor - Premium Client Experience Specialist

The Client Advisor role is pivotal in delivering a personalized, premium client experience that fosters long-term relationships and turns clients into brand ambassadors. This position requires a unique blend of expertise, curiosity, and humility to create a friendly, outstanding environment that exceeds client expectations at every touchpoint.

• Client Relationship Development: Deliver an exceptional in-store journey by greeting clients, maintaining high standards, and demonstrating solid product knowledge. Collaborate with boutique management to support and participate in in-store and offsite events. Accurately capture client data for follow-up and relationship building, and consistently achieve sales targets while adhering to retail guidelines.
• Sales Expertise: Master the key moments of the sales ceremony by asking insightful questions, listening to clients' needs, and handling negotiations with ease. Provide exceptional after-sales support and act as a referent, offering recommendations that enhance the client experience.
• Brand Ambassador: Communicate passionately about the Maison, demonstrating extensive knowledge of its values, codes, and history. Offer detailed descriptions of Maison pieces and collections to reinforce its uniqueness and adapt the approach to each client.
• Daily Boutique Operations: Understand and comply with all security and operational policies and procedures. Assist in daily set-up, breakdown, merchandising, and maintenance of displays. Actively participate in daily and annual inventories and cycle counts, and assist with special projects as needed.