Executive-Sales

Position Overview

We are seeking a dynamic and results-driven Executive-Sales professional to join our team at a premier hospitality destination in Jeddah, Saudi Arabia. This role is pivotal in driving revenue growth while ensuring exceptional guest experiences and fostering long-term loyalty to our brand. The ideal candidate will serve as the frontline representative of our organization, adept at resolving guest inquiries, promoting brand awareness, and maximizing sales opportunities through strategic up-selling techniques. This position offers a unique opportunity to contribute to the success of a globally recognized hospitality leader within the Marriott International family.

Key Responsibilities

As an Executive-Sales professional, you will be responsible for a wide range of duties designed to enhance guest satisfaction and drive revenue. Your core responsibilities will include:

• Guest Engagement and Service Excellence: Act as the primary point of contact for guests, addressing their inquiries, requests, or concerns with professionalism and efficiency. Anticipate guest needs and provide personalized solutions to ensure a seamless and memorable experience.
• Sales and Revenue Optimization: Utilize advanced sales techniques to identify opportunities for up-selling and cross-selling, thereby maximizing revenue while maintaining guest loyalty. This includes offering complimentary rewards, such as Marriott Rewards points, show tickets, or gift certificates, to enhance guest satisfaction and encourage repeat business.
• Brand Advocacy: Promote brand awareness both internally and externally by embodying the values and standards of our organization. Serve as an ambassador for our brand, ensuring that every guest interaction reflects the high standards of quality and service associated with our name.
• Reservation Management: Process all reservation requests, modifications, and cancellations with precision and care. Utilize specialized software to enter and manage Marriott Rewards information, ensuring accuracy and efficiency in all transactions.
• Administrative Support: Perform a variety of general office duties to support the Sales & Marketing team, including filing, sending emails, typing, and faxing. Maintain organized records and ensure that all documentation is accurate and up-to-date.
• Team Collaboration and Leadership: Assist management in training and motivating team members, serving as a role model for professionalism and excellence. Foster a positive and collaborative work environment by supporting colleagues in achieving common goals and maintaining high-quality standards.
• Compliance and Professionalism: Adhere to all company policies and procedures, ensuring a clean and professional appearance at all times. Maintain the confidentiality of proprietary information and protect company assets. Uphold the highest standards of ethical conduct and professional behavior.
• Physical and Operational Duties: Perform general physical tasks, such as moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds. Contribute to the smooth operation of the office by completing other reasonable job duties as requested by supervisors.

Qualifications and Requirements

To excel in this role, candidates must meet the following qualifications:

• Education: A high school diploma or G.E.D. equivalent is required.
• Experience: At least two years of related work experience in a customer-facing role, preferably within the hospitality or sales industry.
• Skills: Exceptional communication skills, both verbal and written, are essential. Proficiency in using office software, such as Microsoft Office Suite, and familiarity with reservation systems are highly desirable.
• Personal Attributes: A strong commitment to customer service, attention to detail, and the ability to work effectively in a fast-paced environment. Candidates should demonstrate a proactive approach to problem-solving and a passion for delivering exceptional guest experiences.
• Physical Requirements: Ability to perform physical tasks, such as lifting and moving objects, as part of the job duties.

Why Join Us?

At our organization, we are dedicated to fostering an inclusive and equitable work environment where every individual is valued and respected. We are committed to providing equal employment opportunities without discrimination on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. By joining our team, you will become part of a global network of professionals dedicated to excellence in hospitality and customer service. We offer opportunities for growth, development, and the chance to make a meaningful impact in the lives of our guests and colleagues alike.

If you are passionate about delivering outstanding service and thrive in a dynamic, customer-focused environment, we invite you to apply for the Executive-Sales position and take the next step in your career with us.