Customer Service Specialist Admin (Remote)

About PulseMedia

PulseMedia is a dynamic digital media and marketing organization committed to empowering businesses through cutting-edge digital solutions and unparalleled customer experiences. We recognize that exceptional service and streamlined operations are the cornerstones of sustainable client relationships. As our company continues to scale, we are seeking a highly detail-oriented and customer-centric Customer Service Specialist Admin to join our fully remote team.

Position Overview

The Customer Service Specialist Admin plays a pivotal role in bridging customer support and administrative functions. This position requires a unique blend of interpersonal skills and organizational expertise, as you will deliver outstanding customer assistance while managing critical administrative responsibilities. Your responsibilities will include addressing customer inquiries, maintaining precise records, coordinating internal communications, and supporting various operational tasks to elevate the overall customer experience. This role is ideal for individuals who thrive in a remote work environment and are passionate about both customer satisfaction and administrative excellence.

Key Responsibilities

Customer Support

• Respond to customer inquiries across multiple channels, including email, live chat, and phone, with professionalism and efficiency.
• Resolve customer concerns by identifying effective solutions and ensuring complete satisfaction.
• Assist customers with account-related inquiries, product or service details, billing questions, and general support requests.
• Escalate complex issues to the appropriate departments while maintaining clear communication with customers throughout the process.
• Conduct follow-up communications to verify successful resolution of customer concerns.
• Uphold a positive and professional customer experience in every interaction.

Administrative Duties

• Maintain and update customer records in the company’s CRM and internal databases with accuracy and attention to detail.
• Process customer documentation, service requests, and administrative forms in a timely and precise manner.
• Schedule meetings, appointments, and follow-up calls as required to support business operations.
• Prepare reports on customer service performance and administrative activities to inform decision-making.
• Assist with onboarding documentation for new clients to ensure a seamless transition.
• Organize digital files, maintain records, and ensure data integrity across all systems.
• Support internal teams with administrative coordination, documentation, and process optimization.
• Monitor shared inboxes and distribute inquiries to the appropriate departments for resolution.

Collaboration & Operations

• Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently and effectively.
• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
• Contribute to the maintenance of internal knowledge bases and standard operating procedures.
• Participate actively in team meetings, training sessions, and professional development opportunities.

Qualifications

Education & Experience

• High school diploma or equivalent is required; an Associate’s or Bachelor’s degree is preferred.
• Minimum of 1–2 years of experience in customer service, customer support, administrative assistance, or office administration.

Skills & Competencies

• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Strong organizational abilities and the capacity to multitask effectively in a remote setting.
• Meticulous attention to detail to ensure accuracy in all administrative and customer-related tasks.
• Proven problem-solving and critical-thinking skills to address challenges proactively.
• Ability to work independently while collaborating seamlessly with remote teams.
• Professional demeanor with a customer-focused mindset and a positive attitude.

Technical Proficiency

• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with Google Workspace, including Docs, Sheets, Drive, and Calendar.
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar systems.
• Comfort using video conferencing tools, including Zoom and Microsoft Teams.
• Quick learner with the ability to adapt to new software and systems efficiently.

Preferred Qualifications

• Prior experience in remote customer support or administrative roles.
• Knowledge of digital marketing, media, or technology industries is advantageous.
• Experience with project management or collaboration tools, such as Asana, Trello, Monday.com, or ClickUp.
• Demonstrated ability to manage time effectively and maintain self-motivation in a remote work environment.

What We Offer

• Competitive salary commensurate with experience and industry standards.
• Fully remote work environment with flexible scheduling options.
• Opportunities for professional growth and career advancement within a growing organization.
• Access to modern collaboration tools and resources to support remote work.
• Collaborative and inclusive company culture focused on innovation and excellence.