Technology Support III

Drive Operational Excellence Through Advanced Technology Support

Join a dynamic team where your technical expertise and dedication to continuous improvement can make a lasting impact. As a Technology Support III professional within [Insert LOB and/or Sub LOB] at J.P. Morgan, you will play a pivotal role in maintaining the operational stability, availability, and performance of our critical production application flows. Your responsibilities will extend beyond traditional support, as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions across both internally and externally developed systems. By ensuring seamless operations, you will contribute to an exceptional user experience and uphold the firm’s reputation for reliability and innovation.

This role may require on-call support coverage 24/7, with the successful candidate expected to participate in rotational weekend support for change deployment and maintenance activities. Your ability to adapt to evolving technological landscapes and proactively address challenges will be instrumental in driving operational success and fostering a culture of excellence.

Key Responsibilities

• End-to-End Service Delivery: Provide comprehensive application or infrastructure service delivery to enable seamless business operations across the firm. Your expertise will ensure that systems remain operational, efficient, and aligned with business objectives.
• System Maintenance and Stability: Support the day-to-day maintenance of the firm’s systems to guarantee operational stability and availability. Your proactive approach will minimize downtime and enhance system reliability.
• Monitoring and Anomaly Detection: Utilize standard observability tools to monitor production environments for anomalies. Your vigilance will help identify potential issues early, allowing for swift resolution and preventing disruptions.
• Issue Escalation and Communication: Analyze complex situations and trends to anticipate and solve incidents, problems, and change management challenges. Your ability to communicate effectively with business and technology stakeholders will ensure alignment and timely resolution.
• Full Stack Support: Provide support for full stack technology systems, applications, or infrastructure, leveraging your deep technical knowledge to address a wide range of challenges.

Required Qualifications, Capabilities, and Skills

• Proven Experience: A minimum of 3 years of hands-on experience in troubleshooting, resolving, and maintaining information technology services, demonstrating your ability to navigate complex technical environments.
• Technical Proficiency: Demonstrated knowledge of applications or infrastructure in large-scale technology environments, including both on-premises and public cloud platforms. Your expertise will be critical in supporting diverse technological landscapes.
• Observability and Monitoring: Experience with observability and monitoring tools and techniques, enabling you to proactively identify and address potential issues before they escalate.
• ITIL Framework: Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework, ensuring alignment with industry best practices for service management and operational excellence.

Preferred Qualifications, Capabilities, and Skills

• Programming and Automation: Experience with one or more general-purpose programming languages and/or automation scripting, allowing you to streamline processes and enhance system efficiency.
• Public Cloud Understanding: A working understanding of public cloud environments, equipping you to support modern, scalable, and flexible infrastructure solutions.

About J.P. Morgan

J.P. Morgan stands at the forefront of global financial services, offering strategic advice and innovative products to the world’s most prominent corporations, governments, institutional investors, and high-net-worth individuals. Our commitment to delivering excellence in a first-class manner drives every initiative, ensuring we build trusted, long-term partnerships that help our clients achieve their business goals.

We recognize that our greatest strength lies in the diverse talents of our global workforce. Diversity and inclusion are cornerstones of our culture, and we are dedicated to fostering an environment where every individual feels valued and empowered. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability. We are also committed to providing reasonable accommodations for applicants and employees with religious practices, beliefs, or mental and physical health needs. For more information, visit our FAQs.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader in banking, markets, securities services, and payments. With a presence in over 100 countries, we empower corporations, governments, and institutions to achieve their business objectives through strategic advice, capital raising, risk management, and liquidity solutions. Join a team that is shaping the future of global finance and driving innovation across industries.