Service Advisor | Al-Futtaim Automotive - BYD | KSA

Service Advisor - Al-Futtaim Automotive - BYD | KSA

Join Al-Futtaim Group, a diversified and progressive business with a rich history spanning over eight decades. With a presence in 20 countries and partnerships with over 200 global brands, we are committed to enriching lives and aspirations through our automotive, financial services, real estate, retail, and healthcare divisions.

The Service Advisor role is pivotal in our aftersales journey, serving as the primary customer touchpoint from vehicle reception to final delivery. Key responsibilities include:

• Accurate diagnosis intake and transparent estimates
• Timely communication and coordination with workshop teams
• Achieving service revenue, value-added sales, and customer satisfaction targets
• Protecting the dealership's aftersales reputation and improving NPS

To excel in this role, you'll combine strong technical understanding with commercial awareness and exceptional customer relationship skills. If you're passionate about delivering outstanding customer experiences and driving workshop profitability, we invite you to apply.