Executive-Sales

Position Overview

We are seeking a highly motivated and customer-focused Executive-Sales professional to join our dynamic team at Marriott International. In this pivotal role, you will serve as the frontline representative for our brand, ensuring exceptional guest experiences while driving revenue growth through strategic sales techniques. Your responsibilities will encompass a wide range of duties, from resolving guest inquiries and processing reservations to promoting brand loyalty and maintaining operational excellence. This position is ideal for individuals who thrive in a fast-paced environment, possess strong interpersonal skills, and are committed to delivering outstanding service.

Key Responsibilities

The Executive-Sales role requires a proactive approach to guest engagement and sales optimization. Your core responsibilities will include:

• Guest Engagement and Service: Act as the primary point of contact for guests, addressing their inquiries, requests, or concerns with professionalism and efficiency. Anticipate guest needs and provide personalized solutions to enhance their experience.
• Sales and Revenue Generation: Utilize advanced sales techniques to maximize revenue opportunities, including up-selling and cross-selling services. Identify guest preferences and tailor recommendations to meet their needs while aligning with brand objectives.
• Guest Loyalty and Incentives: Manage the distribution of complimentary rewards, such as Marriott Rewards points, show tickets, or gift certificates, to recognize and incentivize guest patronage. Process redemption requests for Marriott Rewards points accurately and efficiently.
• Reservation Management: Handle all reservation-related tasks, including processing requests, modifications, and cancellations via phone, fax, or mail. Ensure seamless entry of Marriott Rewards information into the reservation system to maintain data integrity.
• Administrative Support: Provide comprehensive administrative assistance to the Sales & Marketing team, including filing, email correspondence, typing, and faxing. Maintain organized records and ensure compliance with company policies and procedures.
• Team Collaboration and Leadership: Assist management in training and motivating team members, serving as a role model for professional conduct and service excellence. Foster a collaborative work environment by supporting team goals and addressing employee concerns with empathy and professionalism.
• Operational Compliance: Adhere to all company policies, including maintaining a clean and professional appearance, safeguarding proprietary information, and protecting company assets. Ensure uniform standards are met and confidentiality is upheld at all times.
• Communication and Documentation: Communicate clearly and professionally with guests and colleagues, both verbally and in writing. Prepare and review documents with accuracy to ensure seamless operations and compliance with quality standards.
• Physical Requirements: Perform essential physical tasks, such as moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance. Maintain mobility and flexibility to support daily operational demands.
• Additional Duties: Undertake other reasonable job responsibilities as assigned by supervisors to support the overall success of the team and organization.

Qualifications and Requirements

To excel in this role, candidates must meet the following qualifications:

• Education: A high school diploma or G.E.D. equivalent is required. Additional certifications or training in sales, hospitality, or customer service are advantageous.
• Experience: A minimum of 2 years of related work experience in sales, customer service, or a hospitality environment is preferred. Prior experience in a luxury or high-volume setting is a plus.
• Skills: Exceptional interpersonal and communication skills are essential. Proficiency in using reservation systems, Microsoft Office Suite, and CRM software is highly desirable. Strong problem-solving abilities and attention to detail are critical for success in this role.
• Personal Attributes: A customer-centric mindset, adaptability, and a passion for delivering exceptional service are key traits for this position. Candidates should demonstrate professionalism, integrity, and a commitment to teamwork.

Work Environment and Culture

At Marriott International, we pride ourselves on fostering an inclusive and diverse work environment where every associate is valued and empowered to succeed. As an equal opportunity employer, we are committed to providing access to opportunity for all individuals, regardless of background, disability, veteran status, or other protected characteristics. Our associates are the foundation of our success, and we celebrate the unique perspectives and talents they bring to our global team.

Join us at Delta Hotels by Marriott, where we are dedicated to creating seamless travel experiences tailored to the needs of modern travelers. With a strong presence in Canada, the United Kingdom, and the United States, we are expanding our footprint across global markets. If you are passionate about delivering meaningful service and focusing on the details that matter, we invite you to explore career opportunities with Delta Hotels by Marriott. Here, you will have the chance to perform at your best, achieve your goals, and become part of a world-class team that inspires excellence.