Ground Operations Team Member

Position Overview

We are seeking a dedicated and proactive Ground Operations Team Member to join our expanding team. In this role, you will serve as a vital link between our headquarters and field operations, ensuring that all ground-level activities align with our high standards of efficiency, safety, and service excellence. Your responsibilities will include conducting on-site visits to branches and collection points, monitoring operational performance, and providing essential support to captains to maintain seamless daily operations. This position is ideal for individuals who thrive in dynamic environments and are committed to upholding operational integrity across all locations.

Key Responsibilities

• Store and Collection Point Visits: Schedule and execute daily visits to branches and collection points to evaluate operational performance, ensuring adherence to established standards and identifying areas for improvement.
• Captain Training and Development: Facilitate the onboarding and training of newly recruited captains, ensuring they fully comprehend and comply with Ninja’s operational protocols and best practices.
• Captain Room Audits: Conduct regular inspections of captain waiting areas and workspaces to verify compliance with safety, quality, and operational standards, fostering an environment conducive to productivity and well-being.
• Performance Monitoring and Improvement: Evaluate captain performance with a focus on critical operational metrics, including punctuality, uniform adherence, accurate documentation, and effective issue escalation. Your role will be pivotal in driving consistency in service delivery and operational efficiency.
• Ground Trips with Captains: Accompany captains on ground trips to assess performance, track progress toward daily delivery objectives, and document any challenges or opportunities for enhancement. This hands-on approach will enable you to provide actionable feedback to relevant stakeholders.
• Issue Reporting and Resolution: Serve as a central point of contact for reporting and addressing captain-related issues, ensuring timely resolution and minimizing operational disruptions.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• A high school diploma or equivalent qualification is required; additional certification or a diploma in logistics, supply chain management, or a related field is highly preferred.
• A foundational understanding of logistics and ground handling operations, with a keen eye for detail and process optimization.
• Proficiency in basic computer applications, including Microsoft Office Suite, and familiarity with logistics or operational software systems.
• Exceptional communication skills, both verbal and written, to effectively interact with captains, team members, and management.
• Strong problem-solving abilities and the capacity to adapt to evolving priorities in a fast-paced work environment.
• Prior experience in coordinating with drivers or captains, ensuring compliance with standard operating procedures (SOPs), and maintaining safety and security protocols in logistics or aviation settings.

If you are a motivated professional with a passion for operational excellence and a commitment to driving performance in the field, we encourage you to apply and become an integral part of our team.