Administrative Officer

Job Summary

The Administrative Officer is responsible for providing exceptional patient care and support by managing the reception area, scheduling appointments, and maintaining patient records. This role requires a professional and friendly demeanor, strong organizational skills, and a commitment to patient confidentiality and data security.

Responsibilities

• Greet patients and manage phone inquiries professionally and courteously.
• Schedule and manage patient appointments, ensuring optimal resource utilization.
• Maintain an organized and clean reception area.
• Address patient inquiries and concerns, escalating issues to appropriate staff when necessary.
• Manage patient records and documentation, adhering to privacy regulations and clinic policies.
• Collaborate with the Revenue Cycle Management Department to improve operational workflow for insurance patients.
• Verify patient insurance eligibility and collect co-payments and outstanding balances.
• Participate in patient experience initiatives and ensure all communications reflect the clinic's commitment to quality care and service excellence.
• Ensure adherence to health and safety regulations and HIPAA compliance.
• Mentor and guide new staff or interns in administrative tasks and office procedures.
• Maintain a clean, safe, and well-organized work environment.
• Participate in staff meetings and continuing education offerings.
• Perform other duties or tasks as assigned.

Qualifications

• Bachelor’s Degree.
• No experience required with a Bachelor’s Degree.
• Certified Project Management Professional (PMP) is an advantage.