Customer Success Specialist

About Ballurh

Ballurh empowers restaurants in Saudi Arabia to enhance profitability and operational efficiency by leveraging cutting-edge technology and data-driven insights. Our platform consolidates restaurant performance metrics, growth campaigns, operational analytics, and revenue recovery solutions into a unified dashboard. By integrating seamlessly with leading food delivery platforms such as HungerStation, Jahez, and Keeta, Ballurh enables restaurant partners to optimize their operations, expand their customer base, and maximize returns on investment.

The Role

We are seeking a dynamic and results-oriented Customer Success Specialist to manage a dedicated portfolio of restaurant clients. This is a strategic, non-technical, and non-customer service role focused on driving client success through proactive engagement, performance analysis, and targeted growth initiatives. The ideal candidate will act as a trusted advisor to restaurant owners and operations teams, ensuring their accounts achieve measurable outcomes while aligning with Ballurh’s objectives.

This position is ideal for professionals with prior experience in restaurant partnerships, food-delivery platforms, or multi-branch restaurant management. The role demands a blend of analytical acumen, commercial awareness, and exceptional relationship-building skills to foster long-term client retention and satisfaction.

Key Responsibilities

• Portfolio Ownership: Serve as the primary point of contact for an assigned portfolio of restaurant clients, ensuring their success and satisfaction with Ballurh’s platform.
• Performance Analysis: Monitor and evaluate restaurant performance metrics, including sales, orders, revenue recovery, advertising campaigns, and operational efficiency. Identify trends, gaps, and opportunities for improvement.
• Strategic Planning: Develop and maintain detailed account plans that outline growth strategies, operational enhancements, and revenue recovery initiatives tailored to each restaurant’s unique needs.
• Client Engagement: Conduct regular client reviews to present performance insights, recommend actionable solutions, and ensure agreed-upon actions are executed promptly. Represent Ballurh in meetings with restaurant owners and operations teams when required.
• Growth Execution: Implement approved growth and revenue recovery initiatives, such as dispute resolutions, promotional campaigns, and incentive programs, to drive measurable results.
• Risk Mitigation: Proactively identify potential risks, performance gaps, or operational challenges and collaborate with internal teams to address them before they escalate.
• Data Management: Maintain accurate and up-to-date records of account updates, priorities, and next steps to ensure seamless workflow management and accountability.

Ideal Candidate Profile

We are looking for a candidate with the following qualifications and attributes:

• Experience: 1–3 years in Account Management, Customer Success, Restaurant Partnerships, Vendor Operations, Commercial Operations, or a related field.
• Location & Language: Saudi nationals currently based in Riyadh are strongly preferred. Fluency in Arabic and professional proficiency in English are essential.
• Industry Knowledge: Prior experience with food-delivery platforms (e.g., HungerStation, Jahez, Keeta, TheChefz, Talabat) or restaurant-technology solutions is highly advantageous.
• Analytical Skills: Comfort with performance reports, spreadsheets, commercial metrics, and ROI analysis to derive actionable insights.
• Soft Skills: Strong ownership, responsiveness, organizational abilities, and meticulous follow-through. Ability to multitask and manage multiple accounts and workflows simultaneously.
• Interpersonal Skills: Confidence in engaging with restaurant owners, operations teams, and internal stakeholders to build trust and drive collaboration.

Why Join Ballurh?

As a Customer Success Specialist at Ballurh, you will:

• Own Impactful Relationships: Manage a real portfolio of restaurant clients and directly influence their success and profitability.
• Develop Multifaceted Expertise: Gain hands-on experience in account management, growth execution, revenue recovery, and data-driven decision-making.
• Collaborate with Leadership: Work closely with Ballurh’s founders and Customer Success leadership to shape strategies and drive innovation.
• Enhance Industry Knowledge: Build deep expertise in Saudi Arabia’s food delivery ecosystem, restaurant technology, analytics, and artificial intelligence.
• Career Growth: Progress from Customer Success Specialist to Customer Success Manager based on portfolio ownership, customer outcomes, and performance metrics.

Application Process

Interested candidates are invited to apply via LinkedIn, attaching their CV and a brief note that includes:

• The type of client or restaurant portfolio previously managed.
• Relevant experience with food-delivery platforms or restaurant technology.
• A specific, measurable result achieved for a client, account, or operational initiative.