Technical Support Specialist

Technical Support Specialist

We're seeking a dedicated Technical Support Specialist to join our expanding team and deliver outstanding technical support to our valued clients. This role is pivotal in ensuring our clients' satisfaction and success by providing accurate, timely solutions to their technical challenges.

• Respond to client support tickets and provide precise, prompt solutions.
• Demonstrate strong troubleshooting skills to remotely resolve technical issues.
• Collaborate effectively with internal teams to tackle complex problems.
• Train users on new system features and updates, fostering a culture of continuous learning.
• Document support activities meticulously and maintain up-to-date solution records.

To excel in this role, you'll bring:

• 2–4 years of proven experience in technical support, ideally within ITSM or ITIL environments.
• Exceptional troubleshooting and communication skills.
• Experience with ITSM tools such as ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management, or similar platforms.
• Solid knowledge of IT infrastructure, including servers, domains, Active Directory, networks, DNS/DHCP, and related technologies.
• A customer-centric mindset with a keen eye for detail.