Market Manager, MEA

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group stands as a premier global travel service provider, encompassing industry-leading brands such as Trip.com, Ctrip, Skyscanner, and Qunar. Through its integrated platforms, the Group consolidates travel resources from industry partners to empower travelers worldwide with exceptional travel products and services, ensuring each journey is seamless and memorable.

The Group operates four Customer Service Centres for Trip.com across Japan, Korea, the UK, and the Philippines, delivering 24/7 customer support in 19 languages. With a workforce of over 30,000 employees spanning 30 countries across Asia, Europe, the Americas, and Oceania, Trip.com Group is committed to expanding its global footprint and solidifying its position as the world’s leading and most trusted family of online travel brands. Our mission is to deliver the perfect trip at the best price for every traveler, fostering trust and excellence in every interaction.

Introduction

As a Market Manager for the Middle East & Africa (MEA) region, you will play a pivotal role in driving the growth and success of Trip.com’s global accommodation business. Based in Jeddah, Saudi Arabia, this position is responsible for managing and expanding our hotel partner portfolio, enhancing inventory coverage, and delivering unparalleled value to our customers across the region. You will be at the forefront of business development, ensuring that Trip.com remains the preferred choice for travelers seeking exceptional accommodations.

Key Responsibilities

• Strategic Execution: Implement and execute business strategies to achieve growth targets and expand inventory coverage for hotel partners in Saudi Arabia and the broader MEA region.
• Market Research & Analysis: Conduct comprehensive market research to identify emerging trends, assess the competitive landscape, and uncover new business development opportunities.
• Stakeholder Collaboration: Engage with external stakeholders, including hotel partners and industry leaders, to develop key destinations. Organize and participate in destination workshops and exhibitions to strengthen Trip.com’s market presence.
• Hotel Acquisition & Management: Take end-to-end ownership of new hotel acquisitions, from prospecting to contracting. Proactively identify high-potential partners and ensure the quality and quantity of new property signings align with business objectives.
• Partnership Growth: Maintain and enhance existing partnerships by monitoring performance, providing ongoing support, and driving revenue growth within the assigned market.
• Customer-Centric Approach: Ensure hotel content, rates, availability, and products meet company standards and deliver the best value to Trip.com customers. Collaborate with cross-functional teams to execute business initiatives seamlessly.
• Reporting & Analysis: Prepare and present regular reports to senior management, highlighting business performance, challenges, and actionable solutions to drive continuous improvement.
• Adaptability: Undertake additional tasks and responsibilities as required to support evolving business needs and priorities.

Qualifications & Skills

• Language Proficiency: Fluency in both Arabic and English is essential.
• Proactive Mindset: A highly proactive approach with a strong sense of ownership and accountability for results.
• Team Collaboration: A collaborative team player with a driven attitude to "get things done" efficiently and effectively.
• Attention to Detail: Exceptional attention to detail and the ability to learn quickly in a fast-paced environment.
• Technical Proficiency: Strong working knowledge of Microsoft Word, Excel, and PowerPoint.
• Negotiation & Communication: Outstanding negotiation and communication skills, with the ability to build and maintain relationships at all levels.
• Innovation & Adaptability: A creative and innovative mindset capable of driving and managing change to stay ahead in a dynamic industry.
• Industry Experience: A minimum of 3 years of relevant experience in sales, business development, revenue management, or yield management within the online travel, hospitality, or e-commerce sectors.

Why Join Trip.com Group?

At Trip.com Group, we offer a dynamic and inclusive work environment where you can unleash your full potential and make a global impact. As part of our international team, we foster an open culture that values diversity, respect, and collaboration. Every employee is on their own unique journey, whether it’s a career trip or a personal adventure. At Trip.com Group, you have the opportunity to define your own path, set ambitious goals, and celebrate your progress along the way.

We provide a platform for rapid career growth, with abundant opportunities across various levels and functions globally. Internal transfers and our global job rotation program enable you to pursue a diverse and impactful career path, making a difference in markets around the world. Additionally, we are committed to your professional development, offering learning opportunities to enhance your leadership skills and advance your career.