Analista de Service Desk Renova

About the Role

Bunge, a global leader in agribusiness and food solutions, is seeking a highly motivated Analista de Service Desk Renova to join our Systems team at our Timbúes facility in Santa Fe, Argentina. This critical role will provide essential technical support to users, ensuring seamless IT service continuity while contributing to the management of assets, licenses, and technological infrastructure. The ideal candidate will thrive in a dynamic environment, delivering exceptional service and driving operational excellence.

Key Responsibilities

The Analista de Service Desk Renova will play a pivotal role in maintaining the efficiency and reliability of IT systems by performing the following duties:

• Technical Support: Deliver first-level technical assistance to users both on-site and remotely, addressing hardware, software, corporate applications, and connectivity issues. Manage incident resolution and user requests with a focus on minimizing downtime.
• Asset and License Management: Oversee the complete lifecycle of user accounts, equipment, and technological assets, including inventory tracking, license administration, stock management, repairs, and associated documentation.
• Device Lifecycle Management: Prepare, configure, deploy, and maintain computing devices to ensure uninterrupted user productivity. Monitor and maintain IT infrastructure to meet operational demands.
• Ticket and Request Management: Handle, track, and escalate tickets and service requests in alignment with defined service level agreements (SLAs). Ensure timely resolution and follow-up to maintain high service standards.
• Procurement and Licensing Coordination: Collaborate with procurement teams to manage purchases, license renewals, and operational IT requirements, ensuring cost efficiency and compliance.
• Process Improvement: Identify and recommend enhancements to support processes, contributing to continuous improvement initiatives. Participate in on-call rotations and provide assistance across multiple company sites as needed.

Technical and Professional Requirements

To excel in this role, candidates must meet the following qualifications and competencies:

• Education: Degree or technical certification in Systems, Computer Science, Networking, or a related field.
• Experience: Proven track record in Service Desk, Help Desk, or Technical Support roles, with hands-on experience in IT support environments.
• Technical Proficiency: Strong working knowledge of Windows operating systems, Microsoft 365 suite, Active Directory, and ticket management tools (e.g., ServiceNow, Jira, or similar).
• Hardware and Device Support: Expertise in configuring, troubleshooting, and maintaining end-user devices, including desktops, laptops, and peripherals.
• Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, VPN, and WiFi connectivity protocols to diagnose and resolve network-related issues.
• Asset Management: Experience in tracking IT assets, managing inventories, and ensuring accurate documentation of hardware and software deployments.
• Soft Skills: Exceptional customer service orientation, problem-solving abilities, and strong communication skills to interact effectively with users at all levels. Ability to work independently and collaboratively in a team-driven environment.
• Availability: Willingness to work on-site in Timbúes, Santa Fe, and perform site visits across company facilities as required.

About Bunge

Bunge (NYSE: BG) is a global agribusiness and food company with a purpose to connect farmers to consumers, delivering essential food, feed, and fuel products worldwide. As a leader in the origination, storage, transportation, processing, and refining of oilseeds, we provide high-quality vegetable oils, fats, and plant proteins to meet the evolving needs of consumers. With over 34,000 employees across more than 50 countries, we operate at every stage of the agricultural supply chain, from farm to fork, ensuring food security, sustainability, and community prosperity.

Our corporate values define who we are and guide our actions:

• We Are One Team: Collaborative, respectful, and inclusive, fostering a culture of belonging where diverse perspectives are valued.
• We Lead the Way: Agile, empowered, and innovative, driving progress through forward-thinking solutions.
• We Do What’s Right: Committed to safety, sustainability, and integrity in all operations.

Bunge is dedicated to building a workplace that reflects the diversity of the communities we serve. We actively support initiatives such as the UN Women’s Empowerment Principles and collaborate with organizations like Disability:IN to promote inclusion and accessibility. Our global presence and commitment to ethical business practices make us a trusted partner in agribusiness and a preferred employer for professionals seeking meaningful careers.

Why Join Bunge?

As an Analista de Service Desk Renova, you will be part of a dynamic team that plays a crucial role in enabling Bunge’s operations worldwide. This position offers the opportunity to:

• Contribute to the technological backbone of a global leader in agribusiness.
• Develop and refine your technical and problem-solving skills in a fast-paced environment.
• Work alongside a diverse and inclusive team committed to innovation and excellence.
• Gain exposure to cross-functional collaboration and leadership opportunities within a Fortune 500 company.
• Be part of an organization that prioritizes sustainability, ethical business practices, and community impact.

If you are a proactive professional with a passion for IT support and a drive to deliver exceptional service, we encourage you to apply and become a valued member of the Bunge team.