Patient Services Officer - Tamheer

Patient Services Officer - Tamheer

The Patient Services Officer - Tamheer plays a pivotal role in enhancing patient satisfaction and ensuring a positive, patient-centered care experience within our facility. This role involves supporting and implementing initiatives that address patient concerns, gather and analyze patient feedback, and collaborating with staff to improve our services.

• Responds promptly and professionally to inquiries from patients, visitors, and staff, providing accurate and helpful information.
• Performs daily rounds in inpatient rooms, outpatient clinics, and other facilities to identify and resolve issues, documenting findings and taking appropriate actions.
• Greets visitors and guests, assisting them and directing them appropriately.
• Receives and documents informal complaints, forwarding them to the Patient Relations team.
• Supports emergency codes and assists patients during the discharge process.
• Records all activities and findings related to inpatient rounds and maintains an in-depth understanding of the facility layout and services.
• Resolves customer complaints promptly and logically to enhance satisfaction and improve service quality.
• Supports the collection and analysis of patient feedback to identify opportunities for improvement.

To excel in this role, candidates should possess strong time management, computer, organizational, communication, presentation, analytical, and problem-solving skills. A Bachelor’s degree in Healthcare Management, Hospitality, Customer Service, or a related field, along with 0-2 years of experience in patient relations, customer service, or a healthcare-related role, is required. Fluency in written and spoken English and Arabic is essential.