Retail Digital Enablement Manager

Position Overview

We are seeking a highly motivated and strategic Retail Digital Enablement Manager to lead our digital transformation initiatives within the retail banking sector. In this pivotal role, you will be responsible for driving the successful delivery of major digital projects, ensuring alignment with the bank’s strategic objectives and regulatory requirements. You will serve as the bridge between business stakeholders, IT teams, and compliance functions, fostering collaboration to achieve seamless digital adoption and operational excellence.

Key Responsibilities

As the Retail Digital Enablement Manager, your core responsibilities will encompass the following areas:

• Strategic Leadership: Develop a deep understanding of the bank’s strategic goals and ensure that all digital enablement initiatives are fully aligned with these objectives. Support the formulation and execution of the department’s strategic plans to drive digital innovation and competitive advantage.
• Digital Transformation Management: Oversee the digital enablement function, spearheading critical retail digital transformation initiatives such as CRM systems, lending origination platforms, unified branch systems, and bank-wide loyalty programs. Ensure these initiatives are delivered on time, within budget, and to the highest quality standards.
• Demand Intake and Prioritization: Lead the end-to-end digital demand intake process, including pipeline prioritization, business requirements documentation, and stakeholder alignment. Facilitate clear communication between business units, IT, and other key stakeholders to ensure project objectives are well-defined and achievable.
• Budget and Investment Management: Collaborate with finance and senior leadership to manage digital budgets, track expenditures, and optimize investments. Ensure all digital project spending is meticulously monitored against approved allocations to maximize ROI and resource efficiency.
• Regulatory Compliance: Coordinate the preparation, submission, and follow-up of SAMA regulatory approvals for digital products, features, and changes. Ensure full compliance with SAMA digital banking guidelines and internal policies to mitigate regulatory risks.
• Audit and Regulatory Oversight: Manage digital audit, inspection, and regulatory observation activities. Develop and implement corrective action plans to address findings and ensure timely closure of all identified issues.
• Cross-Functional Collaboration: Work closely with IT, product, operations, and compliance teams to monitor transformation initiative delivery milestones, UAT activities, and production deployment timelines. Foster a culture of accountability and transparency across all project phases.
• Performance Tracking and Reporting: Collect, analyze, and organize performance data, project status updates, and initiative progress reports. Provide clear and actionable insights to senior management to support informed decision-making.
• Risk and Escalation Management: Identify and escalate delivery risks, regulatory concerns, budget variances, or gaps in digital initiatives that may impact project success. Proactively propose mitigation strategies to address challenges.
• Documentation and Governance: Maintain accurate and up-to-date documentation of digital transformation initiatives, regulatory submissions, and audit findings in relevant systems. Ensure adherence to SAMA regulations, bank IT governance standards, and internal policies governing digital banking and transformation activities.

Qualifications and Experience

To excel in this role, you should possess the following qualifications and experience:

• A Bachelor’s degree in Finance, Information Technology, Business Administration, or a related field is preferred.
• Professional certifications such as Agile, PMP, or digital transformation management are highly desirable.
• A minimum of five years of relevant experience, with at least three years in a leadership or managerial role within digital banking enablement, retail digital transformation, IT project delivery, or banking technology delivery.
• Proven experience in managing digital projects within a banking environment or a closely related industry.
• Strong understanding of SAMA regulations, IT governance frameworks, and digital banking best practices.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work in a fast-paced, dynamic environment with a focus on delivering measurable results.