Fraud Protection Solution Manager

About Group-IB

Established in 2003 and headquartered in Singapore, Group-IB is a globally recognized leader in cybersecurity innovation, specializing in the investigation, prevention, and mitigation of digital crime. With cybercrime prevention embedded in its core mission, Group-IB delivers cutting-edge technologies to safeguard businesses, individuals, and support law enforcement agencies worldwide. The company’s Digital Crime Resistance Centers (DCRCs), strategically located across the Middle East, Europe, Central Asia, and Asia-Pacific, enable real-time analysis and rapid response to region-specific cyber threats. These centers enhance Group-IB’s threat-hunting capabilities, reinforcing its commitment to global cybersecurity resilience.

Role Overview

This position offers a unique opportunity to merge technology, security, and business strategy, enabling you to drive tangible impact in the fight against financial crime. As a Fraud Protection Solution Manager, you will act as the linchpin between advanced fraud prevention technologies and the practical challenges faced by organizations. Your role will involve collaborating with diverse industries, engaging with key stakeholders, and contributing to the evolution of fraud prevention methodologies. Ideal for professionals who thrive in fast-paced environments where innovation and expertise converge to create meaningful change, this role is designed for those seeking to make a lasting difference in cybersecurity.

Your Key Responsibilities

• Expert Consultation: Serve as the primary subject matter expert for fraud protection solutions throughout the entire sales lifecycle, ensuring clients receive tailored guidance and strategic insights.
• Pre-Sales Leadership: Conduct compelling product demonstrations, Proof of Concepts (POCs), and interactive workshops to highlight the efficacy of fraud detection and prevention technologies. Oversee pre-sales activities to ensure seamless execution and alignment with customer objectives.
• Customer-Centric Solutions: Assess client needs, identify fraud risks, and evaluate regulatory requirements to recommend robust fraud prevention strategies. Develop detailed project documentation to maintain alignment with project goals and customer expectations.
• Solution Architecture & Implementation: Collaborate with clients to design and refine the implementation architecture of fraud protection solutions, ensuring seamless integration with their technical and business frameworks. Prepare and present technical proposals, RFP responses, and compliance documentation to support decision-making.
• Feedback & Product Enhancement: Collect and analyze customer feedback to relay critical insights to product teams, driving continuous improvement in solution offerings.
• Knowledge Dissemination: Deliver seminars, training sessions, and educational programs on product capabilities, industry best practices, and implementation strategies to empower clients and stakeholders.
• Industry Representation: Represent Group-IB at high-profile marketing events, including exhibitions, podcasts, webinars, and public speaking engagements, to showcase expertise and foster industry collaboration.
• POC & Solution Delivery Support: Assist clients during POCs by defining success criteria, overseeing solution installation, and coordinating technical tasks such as integration, deployment, testing, and configuration. Provide hands-on support during solution delivery, including on-site or remote installation and configuration of Group-IB solutions.
• Ongoing Technical Support: Offer comprehensive technical support throughout all project phases, including post-sales integrations and continuous client assistance to ensure optimal performance and satisfaction.

Your Ideal Profile

• Professional Experience: Minimum of 3 years in cybersecurity or fraud prevention, or 5 years in high-tech IT industries, with a proven track record in pre-sales, solution consulting, or technical sales within fraud prevention, cybersecurity, or related domains.
• Technical Expertise: In-depth understanding of information security principles, emerging fraud tactics (such as botnets, malware, and social engineering), and advanced protection mechanisms. Hands-on experience with fraud detection tools, session-based fraud prevention, enterprise fraud management (EFM) systems, authentication technologies, risk-based scoring models, and behavioral biometrics.
• Communication & Collaboration: Exceptional ability to translate complex technical concepts into clear, business-focused insights for diverse stakeholders, fostering alignment and informed decision-making.
• System & Integration Knowledge: Solid grasp of modern operating systems, including mobile platforms, their architectures, security features, and vulnerabilities. Proficiency in front-end/API integrations and cryptographic principles as they apply to fraud prevention and cybersecurity.
• Soft Skills: Strong communication, presentation, and interpersonal skills to engage effectively with clients, partners, and internal teams at all levels.