Housekeeping Coordinator

Position Overview

We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our luxury hospitality team. In this pivotal role, you will serve as the backbone of our housekeeping department, ensuring seamless communication, operational efficiency, and adherence to the highest standards of cleanliness and guest service. Your responsibilities will encompass coordination with multiple departments, administrative oversight, guest service excellence, and operational support to maintain the impeccable reputation of our establishment.

Key Responsibilities

Coordination & Communication

As the central communication hub for the housekeeping department, you will act as the primary liaison between housekeeping, Front Office, Engineering, and Maintenance teams. Your duties will include:

• Coordinating with the Front Office to provide real-time updates on room statuses, including vacant, occupied, and out-of-order rooms;
• Facilitating seamless communication between housekeeping and Engineering/Maintenance teams to ensure prompt resolution of repair requests and follow-ups;
• Distributing guest requests efficiently and courteously to the appropriate housekeeping team members;
• Maintaining clear and professional communication channels to uphold the luxury standards of our brand.

Administrative Duties

Your administrative responsibilities will be critical to the smooth operation of the housekeeping department. These include:

• Maintaining accurate and up-to-date housekeeping records, reports, and logs to ensure compliance with operational and brand standards;
• Updating room statuses in the Property Management System (PMS) to reflect real-time conditions;
• Preparing and distributing daily assignment sheets for room attendants to optimize workflow and productivity;
• Tracking and managing lost & found items in accordance with hotel policies and procedures;
• Monitoring stock levels of cleaning supplies and coordinating requisitions to ensure uninterrupted operations;
• Assisting in the implementation and adherence to departmental Standard Operating Procedures (SOPs).

Guest Service

Your commitment to guest satisfaction will be paramount in this role. You will be responsible for:

• Handling internal and external guest requests with professionalism, efficiency, and a guest-oriented mindset;
• Ensuring VIP rooms and special requests are prepared in accordance with Sofitel’s luxury standards;
• Following up on guest complaints and coordinating timely resolutions to uphold our reputation for exceptional service;
• Demonstrating discretion, confidentiality, and a high level of professionalism in all guest interactions.

Operational Support

To maintain operational excellence, you will provide support in the following areas:

• Assisting in room allocation and prioritizing cleaning schedules to optimize efficiency;
• Monitoring the productivity and performance of room attendants and housekeeping staff;
• Ensuring compliance with cleanliness, hygiene, and luxury brand standards across all areas of the hotel;
• Supporting housekeeping supervisors during peak periods to maintain seamless operations.

Quality & Standards

Your role will be instrumental in upholding the luxury standards of our brand. You will:

• Ensure adherence to Sofitel’s luxury service standards and brand guidelines;
• Maintain confidentiality and professionalism in all interactions and operations;
• Assist in implementing and refining departmental SOPs to drive continuous improvement.

Qualifications & Skills

To excel in this role, you should possess the following qualifications and competencies:

• Proven experience in housekeeping or hotel operations, with a preference for luxury hotel environments;
• Familiarity with Property Management Systems (PMS), such as Opera, is highly desirable;
• Exceptional communication, organizational, and multitasking abilities;
• Strong problem-solving skills and the capacity to work under pressure in a fast-paced environment;
• High attention to detail and a commitment to maintaining the highest standards of cleanliness and service;
• Fluency in English is essential, with proficiency in additional languages considered a significant advantage;
• Demonstrated ability to prioritize tasks and manage time effectively to meet operational demands.

Working Conditions

This position requires flexibility to accommodate operational needs. You will be based in an office setting but will frequently coordinate across departments. The role involves working flexible shifts, including weekends and holidays, to ensure the housekeeping department operates at peak performance.