Store manager - Corneliani

About Majid Al Futtaim

Majid Al Futtaim Holding stands as the preeminent developer and operator of shopping malls, retail spaces, communities, and entertainment venues across the Middle East, North Africa, and Central Asia. With a workforce exceeding 43,000 employees, annual revenues surpassing US$11 billion, and a presence in 18 countries, we are a regional powerhouse in retail and lifestyle. Our portfolio includes iconic brands such as Mall of the Emirates, Carrefour, All Saints, LEGO, City Center, Abercrombie & Fitch, and Vox Cinemas. At Majid Al Futtaim, our mission is to create great moments for everyone, every day, by delivering exceptional experiences that resonate with our customers and communities.

Position Overview

As a Store Manager at Majid Al Futtaim LifeStyle | Operations, you will play a pivotal role in driving sales performance, leading a high-performing team, and ensuring operational excellence. This position demands full accountability for the daily management of the store, aligning all activities with the broader business objectives of Majid Al Futtaim Lifestyle. Your leadership will be instrumental in achieving sales targets, enhancing profitability, and maintaining the brand’s reputation while delivering an outstanding customer experience.

Key Responsibilities

• Customer Experience Leadership: Uphold the highest standards of customer service across the entire store team. Develop and implement innovative strategies to attract new customers, drive store traffic, and boost profitability.
• Performance Analysis & Strategy: Monitor brand performance, analyze stock levels, and identify best-selling and slow-moving products. Generate actionable insights and action plans to optimize sales and inventory turnover.
• Operational Compliance & Risk Management: Ensure strict adherence to company policies, procedures, and standards, including financial integrity, personnel practices, security protocols, and record-keeping. Address any compliance concerns promptly and escalate critical issues to the Excellence and Compliance team.
• Team Development & Coaching: Lead, train, and mentor store teams to enhance customer service skills, deepen brand and product knowledge, and foster a customer-centric culture.
• Health, Safety & Compliance: Oversee the implementation of Company Health & Safety, Security, and Compliance policies. Proactively identify and mitigate risks to ensure a safe and secure environment for both customers and employees.
• Store Operations Management: Plan, organize, and execute in-store processes, including cash handling, stockroom administration, and stock-take management to ensure operational efficiency.
• Strategic Collaboration: Provide critical analytical feedback to Operations, Buying, and Planning Departments regarding product performance, ranging, pricing strategies, competitive activities, and market opportunities.

Requirements

• Experience & Leadership: 4–5 years of industry experience, with a proven track record in managerial roles and a history of maximizing business performance.
• Customer-Centric Mindset: A deep understanding of key customer segments and the ability to instill a “customer-first” approach across the team. Actively seek and incorporate customer feedback to exceed expectations.
• Market Awareness & Decision-Making: Stay attuned to market trends and the impact of value drivers in your sector. Mobilize resources effectively, prioritize tasks, and make informed decisions with clear rationale. Proactively gather relevant data and convene stakeholders to ensure timely and effective outcomes.
• Leadership & Impact: Demonstrate the ability to drive results, make decisive calls when necessary, and delegate appropriately to empower your team.

What We Offer

At Majid Al Futtaim, we are committed to creating unforgettable moments and fostering a culture of happiness, innovation, and excellence. With a legacy of 27 years as a regional market leader, we provide an environment where your contributions are recognized and valued. Join a diverse and talented team of over 45,000 colleagues, all guided by our Leadership Model to inspire and achieve greatness together. You will thrive in a supportive, dynamic workplace where collaboration, positivity, and shared vision drive our collective success.