Helpdesk Technical Support Specialist

Join Greenberg Traurig's Dynamic Technology Team in Riyadh

Greenberg Traurig, a global law firm with a presence in 15 countries, invites you to join our collaborative Technology Team as a Helpdesk Support Specialist in our Riyadh Regional Headquarters office. We offer competitive compensation, an excellent benefits package, and a fast-paced, innovative work environment.

As a Helpdesk Support Specialist, you will provide exceptional technical support to our attorneys and professional staff in a 24/7 phone-based call center environment. We are seeking a proactive professional with strong problem-solving skills, excellent communication abilities, and a dedication to delivering outstanding client service.

Key Responsibilities

• Resolving complex technical issues at the point of contact
• Utilizing superior customer service skills to support a demanding client base
• Assisting with other department activities and performing additional duties as assigned
• Demonstrating flexibility to work overtime as needed

Qualifications

• Exceptional customer service skills with the ability to explain technical information in non-technical terms
• Proven ability to manage competing priorities and meet productivity measures
• Adaptability to a fast-changing environment
• Excellent analytical and problem-solving skills
• Ability to work under pressure and meet strict deadlines
• Bilingual proficiency in English and Arabic

Education & Prior Experience

• 3+ years of technical support experience in a law firm environment or 7+ years in a professional services organization
• Microsoft Office Specialist certification in MS Word and other Office certifications (desirable)
• A+ and Network+ certifications (desirable)
• Prior experience documenting interactions and using an IT ticketing system

Technology

• Proficient in Windows-based software and Microsoft Word, Excel, and Outlook