Helpdesk Technical Support Specialist

About Greenberg Traurig (GT)

Greenberg Traurig (GT), a globally recognized law firm with a presence in 15 countries, is seeking a dedicated Helpdesk Technical Support Specialist to join its Technology Team at the Riyadh Regional Headquarters. As a member of our dynamic and collaborative team, you will contribute to an innovative work environment while enjoying competitive compensation and a comprehensive benefits package. This role is ideal for professionals who thrive in fast-paced, deadline-driven settings and are committed to delivering exceptional technical support with a proactive and solution-oriented mindset.

Position Overview

Reporting directly to the Helpdesk Supervisor, the Helpdesk Technical Support Specialist will provide high-level technical assistance to attorneys and professional staff within a 24x7 phone-based call center environment. This role requires a blend of technical expertise, strong customer service skills, and the ability to resolve complex issues efficiently. The successful candidate will be responsible for maintaining productivity standards, adapting to evolving challenges, and collaborating effectively across teams to ensure seamless operations.

Key Responsibilities

• Technical Issue Resolution: Address and resolve complex technical issues at the point of contact, ensuring minimal disruption to the firm’s operations.
• Client Support: Utilize exceptional customer service skills to support a demanding client base, conveying highly technical information in clear, non-technical terms.
• Cross-Functional Collaboration: Assist with departmental activities as needed and perform additional duties to support the broader Technology Team.
• Flexibility and Adaptability: Demonstrate the ability to work overtime as required to meet critical deadlines and maintain service standards.

Work Schedule

The Helpdesk Technical Support Specialist will be required to work in-office shifts based on Riyadh time. The available shifts for this position include:

• 7:00 AM – 4:00 PM
• 8:00 AM – 5:00 PM

Qualifications and Requirements

To excel in this role, candidates must meet the following criteria:

• Experience: Minimum of 3 years of technical support experience in a law firm environment, or 7+ years in a professional services organization.
• Technical Proficiency: Strong knowledge of Windows-based software, Microsoft Office Suite (Word, Excel, Outlook), and proficiency in documenting interactions using an IT ticketing system.
• Certifications: Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable. A+ and Network+ certifications are also preferred.
• Language Skills: Fluency in both written and spoken English and Arabic is essential.
• Soft Skills: Exceptional customer service skills, strong analytical and problem-solving abilities, and the capacity to work under pressure to meet strict deadlines.

Why Join Greenberg Traurig?

As a Helpdesk Technical Support Specialist at GT, you will be part of a global team that values innovation, collaboration, and professional growth. This role offers the opportunity to contribute to a prestigious law firm while developing your technical and interpersonal skills in a challenging and rewarding environment. If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply and become a valued member of our Technology Team.