Reservations Agent - Reservations - Jumeirah Jabal Omar Hotel

About Jumeirah

Jumeirah stands at the forefront of luxury hospitality as a globally recognized leader and an integral part of Dubai Holding. With a distinguished portfolio of 31 exceptional properties spanning 13 countries across the Middle East, Europe, Asia, and Africa, Jumeirah has redefined opulence since its inception in 1999 with the iconic Jumeirah Burj Al Arab. Renowned for its world-class beachfront resorts, sophisticated city hotels, and exclusive branded residences, the brand embodies Arabian luxury while delivering bespoke, meaningful experiences tailored to the most discerning travelers worldwide.

About Jumeirah Jabal Omar

Situated just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah epitomizes the perfect fusion of comfort, accessibility, and authentic Arabian hospitality in the heart of the Holy City. The hotel, comprising four towers, offers an array of premium dining venues, retail outlets, a fully equipped gym, an exclusive executive lounge, and versatile meeting spaces. Guests are treated to breathtaking views of the Grand Mosque, complemented by a diverse culinary selection that includes Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

About the Role

We are seeking a highly motivated Reservations Agent to join the Reservations Department at Jumeirah Group. This pivotal role is designed for an individual who thrives in a dynamic environment and is committed to delivering exceptional service through seamless communication and meticulous attention to detail. The successful candidate will serve as the first point of contact for guest inquiries, ensuring prompt, professional, and courteous responses that uphold the brand’s reputation for excellence.

Key Responsibilities

• Communication Excellence: Respond to professional emails within 24 hours, prioritizing correspondence related to current or upcoming reservations to ensure timely and accurate guest support.
• Telephone Etiquette: Answer calls within three rings, adhering to the 59 Club and LQA standards, and maintain a polished and professional demeanor throughout all interactions.
• Booking Management: Collect and accurately record all essential guest details during the reservation process, including recognizing repeat guests, contact information, passport copies, flight details, special occasions, and preferences, ensuring all data is meticulously updated in the Opera system.
• Information Dissemination: Thoroughly review reservation correspondence to identify special instructions or requests, promptly relaying this information to the relevant departments to ensure seamless guest experiences.
• Change Management: Communicate last-minute updates, such as new bookings, cancellations, or additional information, to the appropriate teams to maintain operational efficiency and guest satisfaction.
• Professional Standards: Uphold the highest standards of email and telephone etiquette, reflecting the brand’s commitment to luxury and excellence in every interaction.

Your Profile

To excel in this role, you will possess the following qualifications and attributes:

• Communication Skills: Exceptional verbal and written communication abilities, enabling you to engage with guests and colleagues in a clear, courteous, and professional manner.
• Multitasking & Resilience: The capacity to manage multiple tasks efficiently while maintaining composure in a fast-paced, high-pressure environment.
• Technical Proficiency: Competency in MS Office applications, ensuring seamless integration with operational tools and systems.
• Customer-Centric Mindset: A genuine passion for hospitality, with a focus on delivering personalized and memorable guest experiences.

What We Offer

As a valued member of the Jumeirah team, you will benefit from a competitive compensation package, including a salary paid in Saudi Riyals (SAR). In addition, we provide generous food and beverage benefits, discounted rates at our global properties, a comprehensive leave and healthcare package, flight allowances, and a host of other employee benefits designed to support your professional growth and well-being. This role presents an exceptional opportunity to advance your career with one of the most prestigious luxury hospitality brands in the world.