Quality Assurance Officer

Position Overview

We are seeking a meticulous and proactive Quality Assurance Officer to join our dynamic team. In this pivotal role, you will be responsible for establishing, implementing, and maintaining robust quality management systems to ensure compliance with internal policies, external regulations, and international standards such as ISO 9001, ISO 14001, and ISO 45001. Your expertise will be instrumental in driving continuous improvement across our manufacturing and service processes, ensuring that our products and services consistently meet the highest standards of quality and customer satisfaction.

Key Responsibilities

The Quality Assurance Officer will play a critical role in safeguarding the integrity of our operations by performing the following duties:

• Quality Management Systems: Develop, implement, and maintain comprehensive quality management systems, processes, and procedures to align with business objectives and regulatory requirements. Ensure adherence to Good Manufacturing Practices (GMP) and other relevant quality standards.
• Documentation and Compliance: Review, update, and maintain quality assurance documentation, including policies, procedures, records, and work instructions. Ensure all documentation is accurate, up-to-date, and readily accessible to relevant stakeholders.
• Quality Audits and Inspections: Conduct regular audits and inspections of production and service processes to verify compliance with established quality standards and policies. Identify non-conformities, inconsistencies, or defects, and initiate corrective actions to address issues promptly.
• Performance Monitoring and Reporting: Prepare detailed quality audit reports for management, highlighting areas of concern, trends, and opportunities for improvement. Assist in establishing performance goals for company departments and monitor progress through regular reviews.
• Process Improvement: Analyze manufacturing and service processes to identify inefficiencies or gaps in quality. Recommend and implement changes to enhance product and service quality, reduce waste, and improve operational efficiency.
• Customer Complaint Management: Investigate and resolve customer complaints related to product or service quality. Collaborate with cross-functional teams to implement corrective and preventive actions (CAPA) and prevent recurrence.
• Key Performance Indicators (KPIs): Track and analyze KPIs related to quality to measure performance and drive data-driven decision-making. Provide insights and recommendations to senior management to support strategic planning.

Qualifications and Skills

To excel in this role, candidates must meet the following qualifications and possess the necessary skills:

• Education: Bachelor’s degree in Science, Engineering, or a related field. Advanced certifications in quality management or related disciplines are a plus.
• Experience: Minimum of five years of hands-on experience in quality assurance, preferably within the Fast-Moving Consumer Goods (FMCG) industry. Proven track record in implementing and maintaining ISO standards (e.g., ISO 9001, ISO 14001, ISO 45001).
• Technical Knowledge: In-depth understanding of Good Manufacturing Practices (GMP) and quality systems standards. Familiarity with auditing methodologies and tools for quality management systems.
• Communication: Exceptional verbal and written communication skills in both Arabic and English. Ability to articulate complex quality issues clearly and concisely to diverse audiences, including senior management and external stakeholders.
• Analytical and Organizational Skills: Strong attention to detail, accuracy in documentation, reporting, and follow-up. Proficiency in planning, organizing, and prioritizing tasks to meet deadlines in a fast-paced environment.
• Interpersonal Skills: Ability to collaborate effectively with teams across different functions and levels of the organization. Demonstrated integrity, professionalism, and commitment to ethical standards.

Why Join Us?

As a Quality Assurance Officer, you will have the opportunity to contribute to the success of a forward-thinking organization by ensuring that our products and services consistently exceed customer expectations. You will work in a collaborative environment where your expertise is valued, and your contributions directly impact the company’s reputation and growth. If you are a detail-oriented professional with a passion for quality and continuous improvement, we invite you to apply and become a key player in our quality assurance team.