Reservation Sales Agent

Join dnata, a global leader in the travel industry, as our Reservation Sales Agent.

As a front-line professional, you'll provide exceptional customer service to our clients, selling airline tickets and travel-related products, and offering leisure and group event services. Your primary goal will be to convert enquiries into ticketed sales while maintaining high service standards.

• Provide superior customer service to retail, government, and corporate clients using available tools.
• Offer contracted products, services, and loyalty programs, and provide destination and product information to meet clients' travel requirements.
• Maximize sales opportunities by cross-selling and upselling auxiliary products to increase revenue.
• Make travel reservations, issue tickets, and ensure compliance with airline, hotel, and product rules and regulations.
• Inform customers about mandatory travel requirements and maintain excellent client relationships.
• Adhere to dnata service standards and internal audit standards to meet customer benchmarks.
• Read, assimilate, and implement changes to dnata systems, airline fares, schedules, and other relevant procedures.
• Ensure accurate revenue document reporting and update information as per corporate client requirements.

To succeed in this role, you should possess:

• A degree in Travel and Tourism or a related discipline (12+3 or equivalent).
• Excellent knowledge of geography and arithmetic.
• Strong interpersonal, telephone, and customer service skills.
• Knowledge of airline reservation systems.
• Strong verbal and written English skills.

At dnata, we offer opportunities for career growth and development. If you're seeking a challenging and rewarding role, apply today and join our team!