Senior Strategic Operations Manager

About the Role

We are partnering with a leading organization in Saudi Arabia to identify a dynamic and visionary Senior Strategic Operations Manager who will play a pivotal role in driving operational excellence and fostering strategic growth within a dynamic marketplace. This position is designed for an individual who thrives in high-impact environments, capable of owning and executing initiatives from conception to full-scale implementation. The ideal candidate will combine analytical rigor with cross-functional leadership to enhance customer experiences, optimize business performance, and scale solutions that support sustainable growth.

Key Responsibilities

• Strategic Leadership and Execution: Act as a strategic operator, taking ownership of critical operational areas by identifying opportunities, defining priorities, and driving execution from strategy development through to scaling. This role requires a hands-on approach to problem-solving, particularly in ambiguous environments where insights must be rapidly translated into action.
• Data-Driven Decision Making: Leverage advanced SQL skills to conduct in-depth data analysis, generate actionable insights, and evaluate performance metrics. Utilize data visualization and reporting tools to support strategic decision-making and drive continuous improvement across the organization.
• Product and Growth Strategy: Collaborate with Product, Sales, Support, and Operations teams to develop and refine growth strategies for product lines. Focus on enhancing offerings, optimizing customer funnels, and increasing engagement to deliver measurable business outcomes.
• Performance Monitoring and Optimization: Define, track, and communicate operational OKRs, KPIs, and performance metrics to ensure alignment with business objectives. Monitor and enhance the performance of products, features, operational teams, and business processes to drive efficiency and effectiveness.
• Cross-Functional Project Leadership: Lead and manage cross-functional projects aimed at scaling operations, optimizing workflows, and improving organizational effectiveness. This includes developing go-to-market programs, evaluating business applications, refining onboarding processes, and providing operational support for new initiatives.
• Stakeholder Collaboration and Communication: Partner closely with internal and external stakeholders to strengthen networks, optimize company functions, and elevate customer and partner experiences. Present clear, data-backed recommendations, insights, and project outcomes to leadership and key decision-makers to influence strategic direction.

Requirements

• Proven Experience: Minimum of 4 years in sales operations, revenue operations, technology operations, business analytics, project management, or a related field, with a track record of driving operational excellence and strategic growth.
• Technical Proficiency: Advanced SQL skills for daily data manipulation, analysis, and reporting. Strong analytical capabilities, including the ability to transform complex datasets into actionable insights using data analysis and visualization tools. Advanced proficiency in Excel or Google Sheets is essential.
• Process Optimization: Experience designing and implementing CRM processes, workflows, and integrations to align with business objectives. A passion for simplifying processes, improving efficiency, and delivering measurable results is critical.
• Leadership and Collaboration: Demonstrated ability to lead cross-functional teams and manage internal and external stakeholders effectively. Strong communication skills, both written and verbal, with the ability to articulate complex insights and recommendations clearly to diverse audiences.
• Operational Mindset: A results-oriented approach with a focus on building and improving end-to-end operational processes for new products and existing business functions. Comfort with ambiguity and a proactive attitude toward problem-solving are key traits for success in this role.

What We Offer

Join a high-growth organization where your contributions will directly impact the company’s success and your career trajectory. We provide a competitive salary package complemented by equity opportunities, ensuring you are rewarded for your impact. Our benefits include multiple healthcare options tailored to your needs, flexible remote work arrangements, and a Responsible Time Off policy that promotes work-life balance. Additional perks include 401(k) matching, significant career growth opportunities, and an annual company offsite event designed to foster team collaboration and celebrate achievements.