Solution Sales Specialist - ITSM - Riyadh

About Alnafitha IT

Alnafitha IT stands as a premier independent provider of IT services and solutions in Saudi Arabia, with a legacy dating back to 1993. As a fully Saudi-owned enterprise, we have evolved from a startup to a market leader, delivering tailored IT solutions that address the unique demands of our clients. Our expertise spans critical domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, enabling us to offer strategic IT solutions that drive digital transformation and operational excellence. With over three decades of experience, we have successfully executed more than 4,000 projects, serving over 3,000 satisfied customers and collaborating with 65+ partners. Our commitment to excellence is reflected in our customer-centric approach, emphasizing engagement, collaboration, and an unwavering pursuit of quality in every interaction.

Our Vision and Values

Our vision is to become the Kingdom’s most customer-centric provider of digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability. At Alnafitha IT, we believe in empowering our employees and nurturing their professional growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients’ expectations.

Role Overview

We are seeking a dedicated, ambitious, and self-driven Solution Sales Specialist - ITSM to join our Sales Department. In this critical role, you will play a pivotal part in building and maintaining relationships with our key clients. This is a high-commitment sales position that demands a passion for technology and the ability to cultivate long-term partnerships. The ideal candidate will have experience in selling and presenting IT solutions within at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, or Data and Analytics.

Key Responsibilities

• Maintain and Retain Existing Customers: Build and nurture long-term relationships with existing clients to ensure sustained satisfaction and loyalty.
• Drive Profitable Sales Growth: Meet and exceed assigned targets for profitable sales growth in your designated product lines.
• Lead Demand-Generating Activities: Develop and execute marketing activities to generate demand for your assigned product specialty within the market.
• Establish Professional Relationships: Cultivate productive and professional relationships with key personnel in assigned customer accounts.
• Coordinate Company Resources: Collaborate with internal teams, including business development, support, service, marketing, customer success, and management, to meet account performance objectives and exceed customer expectations.
• Assess Customer Needs: Proactively evaluate, clarify, and validate customer needs on an ongoing basis to ensure alignment with our solutions.
• Develop Tailored Solutions: Lead solution development efforts that best address customer requirements, coordinating the involvement of all necessary company personnel.
• Prepare Reports and Forecasts: Develop and submit weekly, monthly, quarterly, and annual reports and forecasts to track performance and guide strategic decisions.

Requirements

• Education: Bachelor’s degree in Computer Science, Business Administration, or an equivalent field.
• Certifications: ITIL Foundation certification is preferred.
• Sales Skills: Inbound Sales and Sales Enablement skills are mandatory.
• Experience: Minimum of 5 years of experience in enterprise sales or a related position, with a focus on IT Service Management or ISO Consultation Services.
• Technical Proficiency: Hands-on experience with CRM software and account management systems.
• Sales Acumen: Strong understanding of sales performance metrics and a problem-solving attitude.
• Soft Skills: Customer-centric mindset, excellent listening skills, and the ability to thrive in a fast-paced, dynamic work environment.
• Communication: Articulate verbal communication, professional business writing, and presentation skills.

Equal Employment Opportunity

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, gender, sexual orientation, age, marital status, or disability. We are committed to fostering a diverse and inclusive workplace where all employees are valued and respected.