Senior Data Center Manager

Position Overview

We are seeking a highly skilled and experienced Senior Data Center Manager to lead a dynamic team of Data Center Technicians in delivering exceptional hardware support and operational excellence across Oracle’s diverse cloud and on-premises environments. This critical role encompasses leadership, strategic oversight, and hands-on technical management to ensure seamless 24/7 service delivery, adherence to stringent SLAs/OLAs, and the highest standards of operational efficiency. The ideal candidate will possess a deep technical foundation in data center infrastructure, robust people management capabilities, and a proven track record of driving process improvements in high-stakes, mission-critical environments.

Key Responsibilities

The Senior Data Center Manager will oversee a comprehensive range of responsibilities, including:

• Team Leadership and Development: Lead, mentor, and develop a multidisciplinary team of Data Center Technicians, translating Oracle’s strategic goals into actionable team objectives. Responsibilities include performance evaluations, employee development initiatives, hiring, and fostering a culture of accountability and continuous improvement.
• Operational Excellence and SLA Compliance: Ensure 24/7 on-site service delivery with strict adherence to SLAs/OLAs, driving KPI improvements and operational efficiency. Oversee shift planning, incident resolution, escalation handling, and team communications to maintain seamless service continuity.
• Hardware Support and Deployment: Manage break/fix activities, installations, inventory management, and quality control across Oracle’s cloud and on-premises environments, including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, Cloud at Customer (C@C), and On-Premise solutions. Lead hardware deployments, ensuring IT capacity through timely installations, updates, and cabling.
• Customer and Stakeholder Engagement: Serve as the primary point of contact for customers, partners, and internal teams, facilitating clear and effective communication to resolve conflicts, manage escalations, and drive customer satisfaction. Act as a liaison between data center environments and senior management, ensuring alignment with corporate policies and strategic objectives.
• Process Improvement and Compliance: Implement and reinforce operational process improvements to enhance productivity and quality. Oversee data center compliance, including audits, security measures, training programs, and adherence to corporate policies. Maintain rigorous inventory control through accurate audits, RMA processing, and parts management.
• Incident and Risk Management: Lead incident management efforts, ensuring swift resolution of major incidents and hardware support issues. Oversee risk mitigation strategies and enforce 5S standards to uphold operational excellence and safety protocols.
• Strategic and Financial Oversight: Support Cloud at Customer (C@C) and On-Premise hardware initiatives, including performance oversight and contract negotiations for SubCo engagements. Drive financial and operational accountability through effective upwards reporting of progress, KPIs, and incident statuses.

Qualifications and Experience

To excel in this role, candidates must demonstrate:

• Technical Expertise: Hands-on experience with Oracle Cloud Infrastructure (OCI) system tools, hardware support processes, and data center operations. A deep understanding of escalation and incident management best practices is essential.
• Leadership and Management: Proven ability to manage multidisciplinary teams at scale, with a focus on performance optimization, employee development, and strategic alignment. Experience in a 24/7 mission-critical environment is highly desirable.
• Communication and Collaboration: Exceptional interpersonal and communication skills, with the ability to engage effectively at all levels—internally with Oracle teams and externally with customers and partners. Proficiency in conflict resolution, stakeholder management, and upwards reporting is critical.
• Operational Discipline: Strong commitment to operational excellence, including adherence to SLAs, process improvements, and compliance standards. Experience with inventory management, audits, and RMA processing is a plus.
• Availability and Commitment: Willingness to participate in a 24x7 on-call rotation program to ensure uninterrupted service delivery and rapid response to critical incidents.

Why Join Oracle?

As a Senior Data Center Manager at Oracle, you will play a pivotal role in shaping the future of cloud and on-premises data center operations. You will have the opportunity to work with cutting-edge technologies, lead high-performing teams, and contribute to Oracle’s mission of delivering unparalleled service excellence. This role offers a dynamic and challenging environment where your leadership and technical expertise will directly impact the success of Oracle’s global operations.