Saudi Arabia (Jeddah) - Store Manager

Position Overview

We are seeking a dynamic and results-driven Store Manager to oversee the comprehensive operations of our high-end retail store in Jeddah, Saudi Arabia. In this pivotal role, you will be responsible for driving sales performance, enhancing customer experience, and ensuring operational excellence to uphold our brand’s reputation as a leader in the fashion industry. Your leadership will be instrumental in achieving business objectives while fostering a motivated and customer-centric team environment.

Key Responsibilities

The Store Manager will play a multifaceted role in ensuring the seamless functioning of the store. Your core responsibilities will include:

• Operational Leadership: Oversee all day-to-day store operations, including merchandising, sales, customer service, and administrative functions. Review daily sales performance and implement proactive strategies to meet and exceed targets. Monitor key performance indicators (KPIs) to ensure adherence to budgets and financial goals.
• Team Development & Performance Management: Lead, coach, and mentor the sales team to enhance their product knowledge, customer service skills, and overall performance. Conduct regular evaluations to identify training needs and opportunities for professional growth. Foster a culture of accountability, motivation, and continuous improvement.
• Customer Experience Excellence: Ensure that every customer interaction is exceptional by maintaining high standards of service. Address customer inquiries, complaints, and requests promptly and professionally. Utilize the Amber Loyalty program to maintain accurate customer databases and drive loyalty initiatives.
• Visual Merchandising & Store Presentation: Design and maintain an inviting store layout that aligns with brand specifications. Strategically merchandise products to maximize appeal and drive sales. Oversee window and visual displays to create an engaging shopping experience. Uphold stringent cleanliness and hygiene standards across all store operations.
• Inventory & Stock Management: Conduct daily stock audits at the beginning and end of each shift to ensure optimal inventory levels. Replenish stock based on seasonal demand and size requirements. Perform comprehensive stock counts at least twice a year and ensure compliance with stock transfer procedures to maintain the availability of the latest products.
• Product & Market Intelligence: Analyze sales data to identify slow and fast-moving items, providing actionable insights to buyers on a monthly basis. Stay abreast of market trends, competitor activities, and customer preferences to inform merchandising and sales strategies.
• Policy & Compliance Adherence: Ensure strict adherence to all company policies, procedures, and ethical standards. Monitor staff conduct, grooming standards, and product knowledge to align with brand expectations. Address any IT system errors promptly to maintain operational efficiency.
• Team Communication & Engagement: Conduct daily store huddles to disseminate critical business updates, reinforce goals, and align the team with the store’s objectives. Promote a collaborative and high-performance culture through open communication and leadership.

Qualifications & Competencies

To excel in this role, you will possess the following qualifications and competencies:

• Education & Experience:
  • Bachelor’s degree in any discipline, with tertiary qualifications in sales preferred.
  • Minimum of 5 to 7 years of experience in the high-end fashion industry, with a strong focus on direct sales and customer engagement.
• Functional Skills & Knowledge:
  • Exceptional communication and interpersonal skills, with fluency in spoken and written English required.
  • Proficiency in basic accounting procedures and computer literacy.
  • Knowledge of additional languages, including Arabic and Italian, is advantageous.
  • Strong business acumen with the ability to take ownership of store performance and drive results.
  • Pleasant personality, professional grooming, and a customer-first mindset.
• Core Competencies:
  • Achievement Drive: A results-oriented approach with a focus on exceeding targets.
  • Building Relationships: The ability to cultivate strong connections with customers, staff, and stakeholders.
  • Empathy & Serving Customers: A commitment to delivering outstanding customer experiences.
  • Leadership & Team Working: The capacity to inspire and lead a high-performing team.
  • Developing Potential: A dedication to mentoring and developing employees for long-term success.
  • Driving Performance: A proactive approach to monitoring and enhancing team productivity.