File Clerk (Remote)

Remote File Clerk

As a Remote File Clerk, you will play a pivotal role in maintaining the accuracy, organization, and security of our digital and scanned records. This remote position involves supporting multiple teams by managing the intake, validation, classification, and storage of documents, ensuring they are compliant with our records management policies.

• Intake & Indexing: Receive files from various sources such as shared inboxes, portals, and cloud folders. Validate document completeness, apply metadata, and ensure records are searchable.
• Document Organization: Implement standardized naming conventions and folder structures. Convert file formats as needed and maintain controlled libraries.
• Quality Control: Perform daily checks for errors, flag exceptions, and maintain error logs. Contribute to process improvements to reduce rework.
• Records Governance & Compliance: Handle sensitive records with strict access controls. Follow retention schedules and support audits by retrieving records quickly and documenting chain-of-custody steps.
• Collaboration & Communication: Coordinate with various teams to clarify file requirements. Provide regular updates on backlog, turnaround time, and processing issues.

You will be expected to use a variety of tools including cloud storage, document management tools, spreadsheets, and basic office productivity software. Success will be measured by metrics such as accuracy rate, turnaround time, backlog size, audit retrieval speed, compliance adherence, and more.

We are seeking candidates with experience in records management, admin support, or clerical work. Strong attention to detail, comfort handling confidential information, and basic computer proficiency are essential for this role.