Technical Writer

About the Role

We are looking for a seasoned Technical Writer with a robust background in banking technology, Governance, Risk & Compliance (GRC), and ISO standards to craft and maintain high-caliber technical documentation for enterprise applications and banking systems. The ideal candidate will collaborate closely with cross-functional teams, including Delivery, Development, Infrastructure, Information Security, Risk, Compliance, and Application Support, to ensure all documentation is precise, compliant, and ready for production deployment.

Key Responsibilities

In this pivotal role, you will be responsible for the following:

• Collaboration & Requirements Gathering: Work with Delivery, Development, Infrastructure, Information Security, Risk, Compliance, and Application Support teams to collect and document functional and non-functional requirements.
• Documentation Development & Maintenance: Create, review, and maintain critical documentation, including Software Requirements Specifications (SRS), Business Requirements Documents (BRD), technical specifications, Standard Operating Procedures (SOPs), operational runbooks, and knowledge base articles.
• System Handover & Operational Readiness: Prepare comprehensive system handover documentation to ensure seamless transition to production support teams.
• Documentation Governance: Establish and maintain standardized documentation templates, checklists, and governance standards to uphold consistency and compliance.
• Technical Documentation: Document system architecture, configurations, integrations, APIs, workflows, support procedures, troubleshooting guides, and known issues to facilitate operational efficiency.
• Knowledge Capture: Conduct workshops and interviews with Subject Matter Experts (SMEs) to extract and document undocumented technical and operational knowledge.
• Audit-Ready Documentation: Produce documentation that meets internal governance, regulatory, and banking compliance requirements, ensuring readiness for audits.
• Standards Alignment: Ensure all documentation aligns with IT Service Management (ITSM), GRC, Information Security, and Quality Management standards.
• Visual Documentation: Develop process flow diagrams, architecture diagrams, and workflow documentation using specialized diagramming tools to enhance clarity and understanding.
• Version Control & Updates: Maintain rigorous version control and ensure documentation is updated promptly following system enhancements, releases, or production changes.
• Audit Support: Assist internal and external audits by providing complete, traceable, and compliant documentation.
• Continuous Improvement: Drive the evolution of documentation standards, templates, and best practices across projects to enhance overall quality and efficiency.

Qualifications & Requirements

To excel in this role, candidates must meet the following criteria:

• Education: A Bachelor's degree in Computer Science, Information Systems, Technical Communication, or a related field.
• Technical Writing Skills: Exceptional technical writing, communication, and documentation abilities.
• Analytical & Organizational Skills: Strong analytical thinking and meticulous organizational capabilities.
• Stakeholder Communication: Proven ability to communicate effectively with both technical and business stakeholders.
• Industry Experience: Minimum of 5 years of experience as a Technical Writer within Banking, Financial Services, or Enterprise IT environments.
• Documentation Expertise: Extensive experience developing SRS, BRDs, Functional Specifications, Technical Design Documents, SOPs, Runbooks, and Technical Handover documentation.
• Technical Documentation Scope: Proven experience documenting enterprise applications, digital platforms, APIs, integrations, and production support processes.
• Methodology Experience: Strong experience working within Agile, Waterfall, and DevOps environments.
• Compliance & Governance: Experience supporting audit, compliance, and governance documentation, with a deep understanding of GRC frameworks.
• ITSM Knowledge: Familiarity with IT Service Management (ITSM) processes.
• ISO Standards: Comprehensive knowledge of ISO standards, including ISO 27001, ISO 20000, and ISO 9001.

Preferred Certifications

While not mandatory, the following certifications are considered advantageous:

• Certified Professional Technical Communicator (CPTC)
• ITIL Foundation Certification
• ISO 27001 Lead Implementer or Lead Auditor
• ISO 20000
• ISO 9001
• GRC-related certifications