Medical Account Manager

About Us

At Johnson & Johnson, we are committed to advancing healthcare innovation to transform the prevention, treatment, and cure of complex diseases. Our leadership in Innovative Medicine and MedTech enables us to deliver smarter, less invasive, and more personalized healthcare solutions that profoundly impact human health. Guided by our Credo, we foster an inclusive and diverse work environment where every individual is valued for their unique contributions. Learn more about our mission at jnj.com.

Our Vision

We are pioneering the next generation of vision care solutions at the intersection of biology and technology. Our Vision team is dedicated to reimagining how eye health is improved by combining cutting-edge science, technology, and human-centered care. We address the full spectrum of vision needs—from pediatric to aging eye—empowering eye care professionals and patients to proactively protect, correct, and enhance healthy sight throughout life. Explore our innovations at https://www.jnj.com/medtech.

Opportunity Overview

We are seeking a highly motivated and results-driven Medical Account Manager to join our team in Riyadh, Saudi Arabia. In this pivotal role, you will serve as the primary liaison between Johnson & Johnson and key stakeholders in the optical and medical channels within your assigned territory. Your responsibilities will encompass building and sustaining long-term customer relationships, driving account growth, and ensuring seamless execution of our strategic initiatives.

Your Role and Responsibilities

As a Medical Account Manager, you will play a critical role in advancing our mission to improve patient outcomes through innovative eye care solutions. Your core responsibilities include:

• Customer Relationship Management: Act as the lead point of contact for all matters related to the optical and medical channels in your territory, fostering strong, enduring partnerships with healthcare professionals and institutions.
• Account Strategy and Growth: Develop and execute comprehensive account plans to drive business growth, including negotiating annual contracts, monitoring customer performance on a quarterly and annual basis, and aligning with Johnson & Johnson’s strategic initiatives.
• Communication and Collaboration: Ensure timely and transparent communication of our quarterly plans of action (POA) to customers, keeping them informed about new products, promotions, and relevant updates. Address customer inquiries regarding delivery, product quality, and other concerns with professionalism and expertise.
• Planning and Analysis: Strategically plan and conduct client visits to assess potential development opportunities, documenting interactions in SF.com or other designated reporting formats. Contribute to the creation of business plans tailored to your territory’s unique needs.
• Professional Development: Participate in training programs and educational courses to enhance your sales skills, product knowledge, and overall effectiveness. Stay abreast of industry trends and Johnson & Johnson’s latest innovations to provide informed guidance to customers.
• Team Collaboration: Work closely with your Account Manager colleagues to share best practices, improve sales techniques, and collectively drive departmental success. Ensure the availability and proper utilization of resources to achieve team objectives.
• Reporting and Compliance: Maintain accurate and up-to-date records of customer interactions in SF.com, regularly update the POA cycle plan and segmentation in alignment with your line manager, and submit other required reports and operational information promptly.

Key Competencies

To excel in this role, you must demonstrate the following competencies:

• Customer-Centric Mindset: A commitment to delivering exceptional customer service, both internally and externally, with a focus on building trust and long-term relationships.
• Strategic Thinking: The ability to develop and implement effective account strategies that align with Johnson & Johnson’s business objectives and drive measurable results.
• Communication Excellence: Exceptional verbal and written communication skills, including a clear, confident speaking voice and the ability to engage with stakeholders at all levels.
• Key Opinion Leader (KOL) Development: A proven track record of identifying, engaging, and collaborating with KOLs to advance product adoption and market penetration.

Qualifications

We are looking for candidates with a strong educational background and relevant experience in the healthcare or medical device industry. Specific qualifications include:

• A bachelor’s degree in a relevant field (e.g., healthcare, business, life sciences, or related disciplines).
• Minimum of [X] years of experience in medical device sales, account management, or a related field, with a proven track record of achieving sales targets and building customer relationships.
• Demonstrated experience in the optical or medical device sector, with a deep understanding of the healthcare landscape and key market dynamics.
• Proficiency in CRM tools such as SF.com and strong analytical skills to interpret data and drive informed decision-making.
• Fluency in English and Arabic is highly desirable, with excellent interpersonal and negotiation skills.

Why Join Johnson & Johnson?

As a Medical Account Manager at Johnson & Johnson, you will be part of a global team dedicated to making a meaningful difference in the lives of patients worldwide. You will have the opportunity to:

• Work with cutting-edge technologies and innovative products that transform healthcare.
• Develop your career through continuous learning, mentorship, and professional development programs.
• Collaborate with a diverse and inclusive team that values your unique perspective and contributions.
• Contribute to a mission-driven organization that prioritizes ethical practices, sustainability, and social responsibility.