Application Support Officer – Core Banking

About the Role

We are partnering with a leading financial institution to recruit a skilled and proactive Application Support Officer specializing in Core Banking Systems. In this critical role, you will serve as the first line of defense for TCS BaNCS and its integrated applications, ensuring seamless daily operations, rapid incident resolution, and robust system stability. Your expertise will be instrumental in maintaining the integrity, security, and performance of core banking functions, enabling uninterrupted service delivery to customers and stakeholders alike.

Key Responsibilities

• L1/L2 Application Support: Deliver expert-level support for TCS BaNCS Core Banking and its interconnected applications, addressing incidents, errors, and performance bottlenecks with precision and urgency.
• End-of-Day/End-of-Batch (EOD/BOD) Monitoring: Oversee daily processing cycles to validate successful completion, identify anomalies, and proactively mitigate risks that could disrupt banking operations.
• Incident & Problem Management: Investigate production issues, perform root cause analysis, and coordinate with technical teams—including TCS and internal stakeholders—to implement timely fixes, hotfixes, and patches under strict Service Level Agreements (SLAs).
• System Health & Validation: Conduct comprehensive system health checks, monitor application logs, and validate database integrity to preemptively identify and resolve potential disruptions.
• Change & Release Management: Assist in the planning, testing, and deployment of change requests and software releases, ensuring minimal downtime and full compliance with operational standards.
• Documentation & Compliance: Maintain meticulous records of incidents, resolutions, and standard operating procedures (SOPs), while ensuring adherence to IT security policies, audit requirements, and regulatory frameworks.
• Financial Operations Support: Facilitate General Ledger (GL) postings, reconciliations, and transaction flow validations within the Core Banking System (CBS), ensuring accuracy and compliance with financial reporting standards.
• Integration & Channel Support: Collaborate with teams managing integration channels such as ATM networks, Internet/Mobile Banking platforms, SWIFT, and payment gateways to resolve cross-system issues and enhance interoperability.
• Batch Process Management: Monitor and troubleshoot CBS batch processes, including End-of-Day (EOD) and End-of-Month (EOM) cycles, to ensure timely and accurate financial processing.

Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Experience: Minimum of 3–5 years of hands-on experience in Core Banking Application Support, with a proven track record in troubleshooting and resolving production issues under pressure.
• Technical Proficiency:
  • Mandatory experience supporting or working on TCS BaNCS implementations or support projects.
  • Strong SQL and Oracle database skills, including query writing, data validation, and performance tuning.
  • Proficiency in Unix/Linux environments, including scripting, log analysis, and batch job management.
  • Familiarity with banking operations across key domains such as Loans, Deposits, Payments, Trade Finance, and Treasury.
• Process & Compliance Knowledge:
  • Understanding of ITIL frameworks, particularly Incident, Change, and Problem Management processes.
  • Awareness of IT security best practices and audit compliance requirements in a banking environment.
• Soft Skills: Exceptional analytical thinking, problem-solving abilities, and strong communication skills to liaise effectively with technical and non-technical stakeholders.

Why This Role Matters

As an Application Support Officer in Core Banking, you will play a pivotal role in safeguarding the financial infrastructure that powers daily transactions for millions of customers. Your contributions will directly impact operational efficiency, regulatory compliance, and the overall customer experience. If you are passionate about technology, banking operations, and delivering high-impact solutions, this is an opportunity to advance your career in a dynamic and rewarding environment.