Senior Network & Systems Engineer - Lead, OTS

About the Role

We are seeking a highly skilled and experienced Senior Network & Systems Engineer - Lead to drive technical excellence and innovation across our geographically dispersed sites. In this pivotal role, you will leverage your deep technical expertise to design, implement, and optimize robust technology solutions that enhance operational efficiency and reliability. As a strategic leader, you will manage large-scale projects with minimal supervision, resolve critical incidents under pressure, and expand your technical acumen into advanced domains such as software design patterns, data structures, AWS technologies, and distributed systems. Your contributions will directly impact the seamless functioning of our infrastructure, ensuring high availability and exceptional performance.

Key Responsibilities

Technical Operations & Infrastructure

You will be the driving force behind maintaining and elevating network and systems performance across multiple facilities. Your responsibilities include:

• Ensuring uninterrupted operation of critical systems by serving as the primary escalation point for complex technical issues.
• Troubleshooting intricate IT problems in the absence of established Standard Operating Procedures (SOPs), demonstrating exceptional problem-solving skills under tight deadlines.
• Applying comprehensive networking expertise to manage routers, switches, firewalls, wireless access points, and structured cabling systems, including DNS, DHCP, VLANs, TCP/IP, subnetting, and network security protocols.
• Leading the planning and coordination of Change Management (CMs) initiatives and templates across the region to ensure seamless and controlled transitions.

Project Execution & Automation

You will spearhead regional technical projects from inception to completion, collaborating with internal teams and external vendors to deliver cutting-edge infrastructure improvements and technology rollouts. Your role includes:

• Automating manual processes to enhance team productivity and reduce operational inefficiencies.
• Creating and refining tools that streamline workflows and improve overall system reliability.
• Managing large-scale initiatives that impact multiple sites within the region, ensuring alignment with business objectives and technical standards.

Problem-Solving & Continuous Improvement

Your analytical mindset will be instrumental in driving continuous improvement across processes, documentation, and tooling. Key tasks include:

• Conducting thorough root cause analyses to address recurring challenges and implement preventive measures.
• Designing and deploying efficient IT solutions tailored to the unique needs of our operations.
• Developing and maintaining comprehensive technical documentation and SOPs to ensure knowledge transfer and operational consistency.
• Expanding your technical knowledge base to include software design patterns, data structures, AWS technologies, and distributed systems, positioning yourself as a thought leader in these domains.

People Development & Quality Assurance

As a mentor and leader, you will play a crucial role in the professional growth of your team members. Your responsibilities include:

• Participating in the hiring, onboarding, and training processes to build a high-performing team.
• Providing constructive feedback and conducting quality audits to uphold the highest standards of work.
• Presenting training sessions and collaborating with development teams to tackle complex technical challenges.

Customer Support & Collaboration

Your expertise will be pivotal in delivering exceptional technical support across multiple buildings and remote sites. You will:

• Provide expert-level support during critical incidents, including on-call duties beyond business hours to minimize downtime and ensure operational continuity.
• Communicate effectively with a diverse range of stakeholders, both verbally and in writing, to convey technical information clearly and concisely.

Qualifications & Skills

Basic Qualifications

• Minimum of 3 years of experience in IT client, server, and network service delivery.
• 4+ years of hands-on experience in IT systems or relevant commercial production environments.
• 4+ years of networking experience, including DNS, DHCP, SSL/TLS, OSI Model, TCP/IP, VLANs, subnetting, and routing protocols.
• 4+ years of experience in Windows/Server administration, Linux administration, or Cisco IOS (CLI).
• 4+ years of troubleshooting experience in a multi-user, high-availability environment.
• Proven track record in new site launches, including end-to-end IT infrastructure buildout and go-live support.
• Ability to coordinate effectively with multiple stakeholders across operations, engineering, vendors, and leadership.
• Exceptional written and verbal communication skills.
• Bachelor’s degree in IT, Computer Science, or an equivalent field.

About the Team

As a member of the Operations – Fulfilment Center and Logistics team, you will be at the heart of delivering an exceptional customer experience. Our Operations teams are responsible for managing the full spectrum of inventory, from inbound to outbound, ensuring that customers receive their orders accurately and on time. The OpsTechIT team plays a vital role in this process, providing the technological backbone that enables us to meet and exceed customer expectations. Your expertise will be instrumental in maintaining the high standards of performance and reliability that define our operations.