Collections & Claims Specialist KSA

Position Overview

We are seeking a highly motivated and detail-oriented Collections & Claims Specialist to join our team in Saudi Arabia. In this pivotal role, you will be responsible for managing the end-to-end process of collections and claims, ensuring timely recovery of outstanding payments while maintaining strong relationships with clients and stakeholders. Your expertise will contribute to optimizing cash flow, reducing bad debt, and upholding Unilever’s reputation for financial excellence and integrity.

Key Responsibilities

• Accounts Receivable Management: Oversee the collections process, including identifying overdue accounts, initiating contact with debtors, and negotiating payment plans to facilitate timely settlements.
• Claims Processing: Investigate, validate, and resolve claims efficiently, ensuring accuracy and adherence to company policies and regulatory requirements.
• Client Engagement: Maintain professional and constructive communication with clients to address payment discrepancies, resolve disputes, and foster long-term business relationships.
• Reporting & Analysis: Generate and analyze reports on collections performance, aging accounts, and claim resolutions to identify trends, risks, and opportunities for improvement.
• Compliance & Documentation: Ensure all collections and claims activities comply with local laws, Unilever’s internal policies, and international financial standards, maintaining meticulous records for audit purposes.
• Cross-Functional Collaboration: Work closely with sales, finance, legal, and customer service teams to align on strategies, resolve escalations, and enhance overall financial performance.

Qualifications & Skills

• Educational Background: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Professional certifications such as CPA, ACCA, or CFA are advantageous.
• Professional Experience: Minimum of 3-5 years of experience in collections, claims management, or a similar financial role, preferably within the FMCG or consumer goods industry.
• Technical Proficiency: Strong command of financial software, ERP systems, and Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with collections and claims management tools is a plus.
• Analytical Skills: Ability to interpret financial data, assess risks, and develop data-driven strategies to improve collections efficiency and reduce outstanding balances.
• Communication & Negotiation: Exceptional interpersonal and negotiation skills, with the ability to handle sensitive conversations professionally and diplomatically.
• Regulatory Knowledge: In-depth understanding of local financial regulations, compliance standards, and best practices in collections and claims management.
• Language Proficiency: Fluency in English and Arabic is required; additional languages are a valuable asset.

Why Join Unilever?

As a global leader in consumer goods, Unilever offers a dynamic and inclusive work environment where your contributions will drive meaningful impact. You will have the opportunity to work alongside industry experts, access world-class training and development programs, and grow your career within a company committed to sustainability, innovation, and corporate responsibility. Unilever values diversity, equity, and inclusion, ensuring every employee has the opportunity to thrive and make a difference.

Application Process

If you are a results-driven professional with a passion for financial excellence and customer service, we invite you to apply for the Collections & Claims Specialist position in Saudi Arabia. Submit your resume and a cover letter outlining your qualifications and relevant experience to be considered for this exciting opportunity.