NOC Engineer

Position Overview

We are seeking a highly skilled and motivated NOC Engineer to join our dynamic team in Jeddah, Kingdom of Saudi Arabia. This permanent role is ideal for professionals with a strong background in network operations, telecom monitoring, and satellite service management. The successful candidate will play a pivotal role in ensuring the seamless operation of our network infrastructure by monitoring signaling pathways, routing behavior, SIM flows, and cross-core interactions that impact satellite services. If you are passionate about maintaining high service availability, troubleshooting complex network issues, and collaborating with cross-functional teams, this opportunity is tailored for you.

Key Responsibilities

• Network Monitoring & Event Handling: Proactively monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions to identify and resolve issues impacting satellite services. Analyze logs, traces, routing tables, and event correlations across network elements to diagnose and mitigate incidents.
• Incident Management: Respond to network alarms, KPI deviations, and partner escalations with a focus on rapid resolution and service restoration. Maintain disciplined documentation and tracking of incidents, ensuring adherence to incident workflows and escalation protocols.
• Technical Analysis & Troubleshooting: Utilize advanced tools and methodologies to analyze network performance, identify root causes of issues, and implement corrective actions. Familiarity with multi-vendor NOC environments, OSS/NMS platforms, and telecom connectivity flows is essential.
• Collaboration & Communication: Work closely with internal teams, partner NOCs, and cross-functional stakeholders to coordinate incident resolution, share critical updates, and ensure alignment on service quality objectives. Strong communication skills are required to articulate technical findings and recommendations clearly.
• Shift-Based Support: Demonstrate adaptability to shift-based schedules, including nights, weekends, and holidays, to provide 24/7 network coverage and maintain operational continuity.

Qualifications & Skills

Education & Certifications

• Bachelor’s degree in Telecommunications, Computer Science, Electronics, or a related technical field.
• Certifications in networking (e.g., CCNA, CCNP, JNCIA, JNCIS) or telecom operations are highly advantageous and will be considered a strong asset.

Professional Experience

• 2–5 years of hands-on experience in NOC operations, telecom monitoring, satellite operations, or core-network support.
• Proven expertise in analyzing signaling flows, routing tables, authentication paths, and mobile-core elements.
• Experience working in multi-vendor NOC environments, managing incident workflows, and handling partner escalations.
• Familiarity with satellite network components, gateways, or hybrid RAN-core flows is a plus.

Technical Proficiency

• Strong understanding of signaling protocols (e.g., Diameter, SIP, NAS), routing fundamentals, and core-network behavior.
• Hands-on experience with OSS/NMS tools (e.g., Zabbix, Grafana, Prometheus, Datadog, SolarWinds), logging tools (e.g., Elastic, Splunk, Kibana), and packet analysis tools (e.g., Wireshark).
• Proficiency in ticketing/ITSM tools (e.g., ServiceNow, Jira, Remedy) for incident tracking and resolution.
• Basic scripting and automation skills (e.g., Python, Bash) for troubleshooting and process automation.
• Strong working knowledge of Excel, dashboards, and documentation tools to support data analysis and reporting.

Soft Skills

• Exceptional analytical skills with the ability to diagnose complex issues under time pressure.
• Excellent communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders.
• High attention to detail with a disciplined approach to documentation and tracking.
• Adaptability to fast-paced, high-pressure environments with a strong sense of ownership and accountability.
• Team-oriented mindset with a commitment to continuous improvement and service excellence.

Why Join Us?

As a NOC Engineer, you will be at the forefront of maintaining and optimizing our network infrastructure, ensuring uninterrupted service delivery to our customers. This role offers a unique opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to the success of a leading organization in the telecommunications sector. If you are a proactive problem-solver with a passion for network operations and a drive for excellence, we encourage you to apply and take the next step in your career.