Collections & Claims Specialist KSA

Position Overview

We are seeking a highly motivated and detail-oriented Collections & Claims Specialist to join our dynamic team in Saudi Arabia. In this pivotal role, you will play a critical part in driving operational excellence across the entire cash collection and claims management lifecycle. Your responsibilities will encompass engaging with customers to resolve outstanding invoices, settle claims, address disputes, and reconcile account balances. Additionally, you will collaborate closely with cross-functional teams in logistics and sales to identify open actions, mitigate risks, and manage potential bad debts. This position offers a unique opportunity to contribute to meaningful work that aligns with our commitment to sustainability and ethical business practices.

Key Responsibilities

As a Collections & Claims Specialist, your core duties will include:

• Claims Management: Conduct thorough and accurate analysis of customer claims to ensure timely resolution and settlement, maintaining compliance with established policies and procedures.
• Account Reconciliation: Oversee customer accounts to ensure they are compliant and reconciled, identifying discrepancies and resolving them proactively to minimize financial risks.
• Open Items Management: Monitor and manage aged balances, disputes, and open items to mitigate collection risks and enhance cash flow efficiency.
• Cross-Functional Collaboration: Work seamlessly with sales and logistics teams to address open actions, highlight potential risks, and ensure alignment on customer account statuses.
• Stakeholder Reporting: Participate in monthly meetings with the cash and claims team and leadership to provide updates on open actions, opportunities for improvement, and potential risks to the business.

Qualifications & Skills

To excel in this role, you will bring the following qualifications and attributes:

• Educational Background: A Bachelor’s Degree in business, accounting, finance, or supply chain management is required. Professional certifications such as SOCPA membership are highly desirable.
• Professional Experience: A minimum of 3 years of relevant work experience, preferably in accounts receivable, collections, or claims management, is essential.
• Technical Proficiency: Demonstrated experience with key information systems, including advanced Excel and SAP, to streamline processes and enhance data accuracy.
• Communication Excellence: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively to stakeholders at all levels.
• Preferred Qualifications: Experience collaborating across cross-functional teams and with external stakeholders, along with a proven ability to multitask and address ad hoc issues efficiently. A strong business acumen and a passion for high performance are also highly valued.

Why Join Us?

At Unilever, we are committed to fostering an inclusive and equitable workplace where every individual can thrive. We welcome applicants from diverse backgrounds and are dedicated to creating an environment where everyone can succeed. Our commitment to diversity and inclusion extends beyond our workforce—it drives our business results and shapes a better future for our employees, consumers, partners, and communities. We believe that bringing your ‘Whole Self’ to work is essential, and we encourage you to share any support or access requirements during the application process to ensure a smooth recruitment journey.

If you are a results-driven professional with a passion for financial excellence and stakeholder engagement, we invite you to apply and become part of a team that makes a meaningful impact every day.