Butler

About Miraval The Red Sea

Miraval The Red Sea is a premier wellness destination resort located on Shura Island, dedicated to providing transformative experiences that prioritize mindfulness, wellbeing, and authentic human connection. As part of our Rooms Division, the Butler role is central to delivering our signature service philosophy—anticipating needs, personalizing experiences, and fostering environments where guests can thrive. This position requires a deep commitment to empathy, integrity, and operational excellence, ensuring every interaction reflects Miraval’s core values.

Key Responsibilities

As a Butler at Miraval The Red Sea, you will play a pivotal role in curating unforgettable guest experiences from pre-arrival to departure. Your responsibilities will include:

• Guest Experience Excellence:
  • Deliver seamless, intuitive service tailored to each guest’s preferences, ensuring their journey aligns with Miraval’s philosophy of mindfulness and wellbeing.
  • Anticipate and fulfill guest requests proactively, coordinating with Housekeeping, Culinary, Spa, Engineering, Wellness, and Transportation teams to create cohesive, flawless experiences.
  • Manage VIP arrivals, special amenities, and in-room service setups with meticulous attention to detail, ensuring privacy and discretion are maintained at all times.
  • Curate personalized touches that elevate the guest experience, from arrival surprises to departure gestures, reflecting Miraval’s commitment to heartfelt hospitality.
• Operational Precision:
  • Ensure all guest areas and rooms are meticulously prepared prior to arrival, adhering to the highest standards of cleanliness and readiness.
  • Maintain and update guest profiles, documenting preferences and special requests to enhance future stays and foster long-term relationships.
  • Liaise with Front Office, Housekeeping, and Culinary teams to ensure service consistency and operational efficiency across all departments.
  • Coordinate in-room dining and private experiences, ensuring seamless execution and alignment with guest expectations.
• Collaboration & Communication:
  • Act as a bridge between departments, facilitating clear and timely communication to deliver cohesive guest experiences.
  • Support Front Office colleagues in maintaining a mindful, calm, and professional environment that reflects Miraval’s brand values.
  • Report guest feedback, maintenance issues, or service gaps promptly to management, contributing to continuous improvement initiatives.
• Brand Advocacy & Wellbeing:
  • Uphold Miraval’s standards of mindfulness, empathy, and respect in every interaction, embodying the brand’s commitment to authentic connection and attentive care.
  • Maintain impeccable personal grooming, posture, and language, ensuring your presence reflects the serenity and professionalism synonymous with Miraval.
  • Champion the “Miraval way” by fostering an environment where guests and colleagues alike feel valued, heard, and inspired.

Qualifications & Skills

• Education & Experience: Diploma or degree in Hospitality, Tourism, or a related field. Minimum 2 years of experience in a luxury hotel or resort environment, with a preference for roles in Butler or Guest Relations.
• Core Competencies:
  • Exceptional communication and interpersonal skills, with the ability to engage guests and colleagues in a warm, professional manner.
  • Strong organizational and anticipatory skills, with a natural ability to identify and fulfill guest needs before they arise.
  • Genuine passion for service excellence and a deep commitment to the principles of wellbeing and mindfulness.
  • Fluency in English is essential; proficiency in Arabic and additional languages is highly desirable.
• Physical Requirements: Ability to stand and walk for extended periods, with occasional lifting of service trays, luggage, or other operational items.
• Work Environment: This role operates in a dynamic, wellness-focused resort setting, requiring adaptability to both indoor and outdoor environments as needed to fulfill guest and operational demands.

Why Join Miraval The Red Sea?

At Miraval The Red Sea, we believe that exceptional service begins with a deep sense of purpose. As a Butler, you will be part of a team dedicated to creating transformative experiences that prioritize wellbeing, authenticity, and human connection. This is an opportunity to grow professionally in a world-class resort while contributing to a culture that values empathy, integrity, and excellence. If you are passionate about delivering heartfelt hospitality and thrive in a fast-paced, guest-centric environment, we invite you to apply and become a steward of the Miraval legacy.