IT ADMINISTRATOR (M. Dynamics 365 Business Central)

Position Overview

We are seeking a skilled and proactive IT Administrator to oversee and optimize the daily IT operations at Sitaf Foods. In this pivotal role, you will ensure that employees have seamless access to essential devices, systems, and technical support, enabling them to perform their responsibilities with maximum efficiency. Your expertise will be instrumental in maintaining the integrity of our IT infrastructure, managing assets, and delivering exceptional user support. Additionally, you will play a key role in administering Microsoft Dynamics 365 Business Central, ensuring its smooth operation and alignment with business objectives.

Key Responsibilities

IT Asset & Inventory Management

You will be responsible for maintaining a precise and up-to-date inventory of all IT assets, including laptops, peripherals, and software licenses. This involves tracking the issuance and return of devices, monitoring their lifecycle, and conducting regular inventory audits to ensure compliance with company policies and regulatory standards.

User Support & Provisioning

Your role will encompass the provisioning of essential IT resources to employees, including laptops, email accounts, and software licenses. You will manage the entire lifecycle of IT onboarding and offboarding, ensuring a seamless transition for new hires and departing employees. Providing first-level IT support for hardware, software, and connectivity issues will be a core part of your daily responsibilities.

License & System Administration

You will administer Microsoft 365 accounts, email systems, and user licenses, ensuring optimal allocation and compliance. Monitoring license usage and managing renewals will be critical to maintaining cost efficiency and operational continuity.

ERP System Support

As the primary support for Microsoft Dynamics 365 Business Central, you will assist users with troubleshooting ERP-related issues, ensuring minimal disruption to business operations. You will also coordinate with external vendors for advanced support and escalation when necessary.

Vendor Coordination

You will serve as the primary liaison with IT vendors and service providers, managing procurement, maintenance, and support activities for all IT equipment and services. This includes negotiating contracts, ensuring timely deliveries, and maintaining strong vendor relationships.

IT Operations & Continuous Improvement

You will be responsible for keeping systems and processes aligned with current technology standards, supporting the implementation of new IT tools, and driving continuous improvement initiatives. Your role will also include managing and monitoring server infrastructure, overseeing CCTV systems and camera maintenance, and supporting the implementation of IT policies and procedures. Additionally, you will deliver internal awareness sessions and IT training to enhance user proficiency across the organization.

Qualifications & Skills

• Education: Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Experience: 3–5 years of relevant experience in IT administration or support roles.
• Technical Proficiency: Working knowledge of Microsoft Dynamics 365 Business Central or similar ERP systems, as well as experience with Microsoft 365 administration and IT asset management.
• Problem-Solving: Strong troubleshooting and problem-solving capabilities to address technical challenges efficiently.
• Software Skills: Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook.
• Communication: Effective communication skills with the ability to support non-technical users and deliver internal training sessions.
• Language: Fluent in English.
• Additional Advantages: Knowledge of CRM, CPM, or similar business systems is considered a plus.