coordinator In room dining

Position Overview

We are seeking a highly organized and customer-focused Coordinator, In Room Dining to join our elite team at The Ritz-Carlton, AMAALA. In this pivotal role, you will serve as the backbone of our in-room dining operations, ensuring seamless service delivery and an unparalleled guest experience. Your responsibilities will encompass managing reservations, updating guest records, and maintaining meticulous documentation to uphold the highest standards of luxury hospitality. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment while demonstrating exceptional interpersonal and administrative skills.

Key Responsibilities

As a Coordinator, In Room Dining, your core duties will include:

• Data Management: Enter, retrieve, and update guest reservations, records, and inquiries using computer databases, point-of-sale systems, and standard office equipment. Ensure accuracy and confidentiality in all data handling processes.
• Communication & Documentation: Transmit information via email, mail, or facsimile, and prepare professional correspondence such as letters, memos, and reports using word processing, spreadsheet, and database software. Maintain organized filing systems for records, reports, and documents.
• Guest Service Excellence: Welcome and acknowledge guests with warmth and professionalism, anticipating their needs and addressing inquiries promptly. Assist individuals with disabilities and ensure all interactions reflect The Ritz-Carlton’s commitment to personalized, gracious service.
• Administrative Support: Handle incoming and outgoing mail, including date stamping and distribution. Compile, sort, and file records related to office activities, business transactions, and operational logs.
• Team Collaboration: Develop and maintain positive working relationships with colleagues across departments to support common goals. Listen actively to team concerns and contribute to a cohesive, high-performing work environment.
• Compliance & Professionalism: Adhere strictly to company policies, maintain a polished uniform and appearance, and safeguard proprietary information and company assets. Uphold The Ritz-Carlton’s Gold Standards, including the Employee Promise, Credo, and Service Values, in every interaction.
• Physical Requirements: Perform routine tasks involving movement, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance. Maintain flexibility to adapt to varying workloads and operational demands.

Qualifications & Skills

To excel in this role, you should possess the following:

• A minimum of 1-2 years of experience in a hospitality, administrative, or customer service role, preferably within luxury or high-end dining environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with point-of-sale systems or reservation software.
• Exceptional written and verbal communication skills, with a keen attention to detail and a commitment to accuracy.
• Strong organizational abilities, including the capacity to manage multiple tasks efficiently while prioritizing guest needs.
• A customer-centric mindset with a genuine passion for delivering memorable experiences and anticipating guest preferences.
• Ability to work collaboratively in a team-oriented environment and adapt to the dynamic demands of a luxury hospitality setting.

Why Join The Ritz-Carlton?

At The Ritz-Carlton, we believe that our associates are the foundation of our success. By joining our team, you will:

• Be Empowered: Take pride in your work while contributing to a global brand synonymous with luxury and excellence.
• Grow Professionally: Benefit from ongoing training, mentorship, and development opportunities tailored to your career aspirations.
• Belong to a Community: Collaborate with a diverse, talented team of professionals who share your commitment to service and innovation.
• Make an Impact: Play a vital role in creating unforgettable experiences that leave a lasting impression on our guests.

Marriott International is an equal opportunity employer committed to fostering an inclusive workplace where diversity is celebrated. We welcome applicants from all backgrounds and are dedicated to providing equal access to opportunity for all associates and applicants.

If you are a dedicated professional seeking to elevate your career in the luxury hospitality industry, we invite you to apply and become part of The Ritz-Carlton legacy of excellence.