Housekeeping Coordinator

Position Overview

We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our esteemed team at Sofitel. In this pivotal role, you will serve as the backbone of our housekeeping department, ensuring seamless operations, impeccable cleanliness, and exceptional guest experiences. Your responsibilities will encompass a blend of coordination, administrative oversight, guest service excellence, and operational support, all while upholding the luxury standards synonymous with the Sofitel brand. If you are a proactive professional with a passion for hospitality and a commitment to maintaining the highest levels of service, we invite you to apply.

Key Responsibilities

Coordination & Communication

As the central communication hub for the housekeeping department, you will act as the liaison between multiple departments to ensure smooth and efficient operations. Your responsibilities will include:

• Coordinating with the Front Office to provide real-time updates on room statuses, including vacant, occupied, and out-of-order rooms;
• Liaising with Engineering and Maintenance teams to facilitate timely repairs and follow-ups;
• Communicating guest requests promptly and accurately to the housekeeping team to ensure swift resolution;
• Facilitating clear and consistent communication across all levels of the housekeeping department.

Administrative Duties

Your administrative acumen will be critical in maintaining the operational integrity of the housekeeping department. This includes:

• Maintaining precise and up-to-date housekeeping records, reports, and logs to ensure compliance with hotel policies;
• Updating room statuses in the Property Management System (PMS) to reflect accurate and current information;
• Preparing daily assignment sheets for room attendants to optimize workflow and productivity;
• Tracking lost and found items in accordance with hotel policies and ensuring their timely return to guests;
• Monitoring stock levels and managing supply requisitions to prevent shortages and maintain operational efficiency.

Guest Service

Your role will directly impact guest satisfaction and loyalty. You will be responsible for:

• Handling internal and external guest requests with efficiency, courtesy, and professionalism;
• Ensuring VIP rooms and special requests are prepared to the exacting standards of Sofitel’s luxury brand;
• Following up on guest complaints and implementing timely resolutions to exceed guest expectations;
• Serving as a point of contact for guests seeking assistance or information related to housekeeping services.

Operational Support

Your operational expertise will be essential in maintaining the high standards of the housekeeping department. This includes:

• Assisting in room allocation and prioritizing cleaning schedules to optimize efficiency and guest satisfaction;
• Monitoring the productivity of room attendants and housekeeping staff to ensure consistent performance;
• Ensuring strict adherence to cleanliness, hygiene, and luxury brand standards across all areas;
• Providing support to housekeeping supervisors during peak periods to maintain seamless operations.

Quality & Standards

Your commitment to excellence will be reflected in your ability to uphold and enhance the Sofitel brand standards. This involves:

• Ensuring full compliance with Sofitel’s luxury service standards and brand guidelines;
• Maintaining the highest levels of confidentiality and professionalism in all interactions;
• Assisting in the implementation and adherence to departmental Standard Operating Procedures (SOPs);
• Conducting regular inspections to verify cleanliness and adherence to brand standards.

Qualifications & Skills

Education & Experience

• Proven experience in housekeeping or hotel operations, with a preference for candidates with luxury hotel experience;
• Familiarity with Property Management Systems (PMS), such as Opera, is highly desirable;
• Strong communication skills, both written and verbal, with the ability to interact effectively with guests and staff;
• Exceptional organizational skills with the capacity to manage multiple tasks under pressure;
• Fluency in English is essential; additional languages are a significant advantage.

Personal Attributes

• Meticulous attention to detail and a commitment to maintaining high standards;
• Exceptional problem-solving abilities and a proactive approach to challenges;
• Strong interpersonal skills with a guest-oriented mindset;
• Ability to work flexible shifts, including weekends and holidays, to meet operational demands;
• Professional demeanor and a dedication to delivering exceptional service.

Working Conditions

The Housekeeping Coordinator will primarily operate from an office-based setting, with frequent coordination required across various departments. This role demands adaptability to flexible shifts, including evenings, weekends, and holidays, to ensure the housekeeping department operates at peak efficiency. The position offers a dynamic and rewarding work environment where your contributions will directly impact the guest experience and the reputation of Sofitel as a leader in luxury hospitality.