Sales Director

About Lucidya

Lucidya is a cutting-edge AI-native platform designed to revolutionize customer experience (CX) intelligence by autonomously managing entire customer lifecycles—from initial engagement through retention and growth. Unlike conventional platforms that merely surface insights and leave implementation to the user, Lucidya completes the feedback loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house. Trained on millions of multilingual conversations, our platform empowers marketing, support, CX, and research teams to deliver hyper-personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

As Lucidya continues its rapid scaling trajectory, our commercial organization is seeking a dynamic leader to transform ambitious growth targets into consistent, executable results. Reporting directly to senior leadership, the Sales Director will spearhead a high-performing team responsible for securing complex enterprise opportunities across the region. This role is ideal for a hands-on leader who thrives in a fast-paced environment, combining strategic vision with operational excellence to build a scalable revenue engine. Your influence will extend beyond revenue metrics—it will shape the culture of accountability, collaboration, and high performance that defines Lucidya’s commercial success.

Key Responsibilities

• Team Leadership & Development: Lead, mentor, and develop a high-performing team of Enterprise Account Executives, fostering a culture of continuous learning, accountability, and excellence. Ensure each team member consistently exceeds performance targets through structured coaching and development programs.
• Strategic Deal Execution: Partner closely with your team on complex enterprise opportunities, providing strategic guidance, shaping deal architectures, and removing obstacles throughout the sales cycle. Actively engage in customer meetings and negotiations to drive successful outcomes.
• Pipeline & Forecasting Excellence: Drive robust pipeline generation, progression, and forecast accuracy to enable leadership with data-driven business decisions. Implement best practices in qualification, opportunity management, CRM hygiene, and deal reviews to elevate sales execution quality.
• Cross-Functional Collaboration: Work seamlessly with Marketing, Product, Customer Success, and Pre-Sales teams to align on customer outcomes and commercial strategies. Leverage market insights and data analytics to identify growth opportunities and refine the sales organization’s approach.
• Stakeholder Engagement: Build and nurture trusted relationships with senior customer stakeholders, ensuring alignment on value propositions and commercial terms. Represent Lucidya as a thought leader in customer-centric sales methodologies.

Success Metrics

Within your first six months, you will have:

• Established credibility and trust with your sales team through visible leadership and coaching.
• Implemented consistent forecasting and pipeline management frameworks across the team.
• Enhanced pipeline quality and sales execution standards, particularly on high-value opportunities.
• Supported the successful closure of strategic enterprise deals, driving measurable revenue growth.
• Created a structured coaching cadence that elevates individual and team performance.
• Strengthened collaboration between Sales and other business functions, fostering a unified commercial strategy.

Requirements

• Proven Leadership: Minimum of 5 years of experience leading Enterprise B2B SaaS sales teams in high-growth environments, with a track record of consistently delivering or exceeding ambitious revenue targets.
• Coaching Excellence: A passion for developing talent, with demonstrated success in coaching sales professionals to achieve peak performance.
• Strategic Acumen: Deep understanding of complex enterprise sales cycles, including multi-stakeholder engagement and extended buying journeys. Ability to navigate intricate commercial negotiations with confidence.
• Data-Driven Mindset: Strong analytical skills to leverage data, forecasting, and pipeline insights for informed decision-making and continuous improvement.
• Communication & Influence: Exceptional interpersonal skills with the ability to build credibility with customers, executives, and cross-functional teams. Clear, direct, and constructive feedback style that drives improvement.
• Adaptability: Thrives in dynamic environments where priorities evolve rapidly, and growth presents new challenges. Ability to balance strategic vision with tactical execution.

Hiring Process

The selection process is designed to assess both your strategic and operational fit for this pivotal role. It includes:

• Stage 1: Initial conversation with the Talent Acquisition team to explore your background and motivations.
• Stage 2: In-depth interview with the Chief Commercial Officer to evaluate your leadership approach and alignment with Lucidya’s commercial goals.
• Stage 3: Additional assessments, including case studies or scenario-based discussions, to further validate your expertise in enterprise sales leadership.